Lead AI Product Manager

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The Enterprise AI organization at Humana is a pioneering force, driving AI innovation across our Insurance and CenterWell business segments. By collaborating with world-leading experts, we are at the forefront of delivering cutting-edge AI technologies for improving care quality and experience of millions of consumers. Our goal is to create safe AI solutions that will revolutionize and improve healthcare experience and outcomes for our customers.

Job Description

We are looking for a dynamic and experienced product leader to work with cross-functional teams of engineers, designers, data scientists, and business stakeholders to build AI-powered solutions that solve enterprise problems. You will lead and drive a complex product area within our applied AI portfolio, define what success is, build and develop with the team, and drive step-change results across the organization.

Key Responsibilities

• Lead a complex product area within our applied AI portfolio, defining success, prioritizing problems, and identifying the best AI-driven strategies considering wider organizational context.
• Partner directly with business units to deeply understand their operations, capture requirements, map processes, and identify the most significant opportunities for AI-driven improvement.
• Translate business objectives and user needs into clearly scoped AI use cases and drive them from concept through prototyping, development, evaluation, and validation.
• Own the backlog - write epics, features, and stories; prioritize the work.
• Develop detailed program plans, milestones and risk mitigation strategies.
• Lead rapid prototyping of AI solutions, including GenAI applications, AI agents, conversational AI, and intelligent automation, to demonstrate feasibility and business value.
• Work with a cross-functional team of engineers, designers, and data scientists to define product vision, develop roadmaps, and drive progress against goals and milestones, while improving team health and up-leveling team effectiveness.
• Gather and analyze user research, business process data, and market analysis to inform product decisions and influence the wider product organization.
• Lead the development of evaluation frameworks to test, benchmark, and compare AI models and platforms against enterprise success requirements.
• Actively identify opportunities and resolve dependencies by creating shared strategies across teams in adjacent product areas.
• Develop reusable product frameworks, playbooks, and best practices that accelerate AI solution delivery across the organization.
• Influence strategy and progress across partner teams, enhancing collaboration and resolving divergent goals.
• Communicate product strategy, progress, and business value with radical clarity to all stakeholders.
• Support the growth of PMs and cross-functional team members by providing mentorship, coaching, and hands-on guidance.

Required Qualifications

• Bachelor's degree or equivalent.
• 7 years of experience, with 4+ years in product design, service design, program and/or product management roles.
• Experience leading cross-functional product team(s) across a full product line: crafting product mission and strategy, defining requirements, coordinating resources, and driving the team to achieve key milestones and goals.
• Demonstrated experience working directly with business stakeholders to gather requirements, map processes, and identify high-impact opportunities for AI-driven improvement.
• Hands-on experience prototyping or building AI-powered solutions, not just managing them from a distance.
• Experience with AI/ML products and platforms in enterprise environments, including GenAI applications, conversational AI, or intelligent automation.
• Proven ability to drive a step change in the performance of a product and the effectiveness of the team that delivers it.
• Experience managing products through the full lifecycle, from discovery through prototyping, validation, and deployment support.

Product & Technical Skills

• Extensive understanding in analyzing large-scale, complex data sets and making effective decisions based on data.
• Experience integrating a diverse set of requirements from a broad set of users and business contexts into a single coherent product strategy.
• Deep understanding of AI/ML concepts and their practical implications for enterprise product design and process improvement.
• Experience with GenAI platforms, prompt engineering, AI agent frameworks, and rapid AI prototyping approaches.
• Knowledge of AI solution architectures (e.g., RAG, conversational AI, vector databases) sufficient to evaluate feasibility and guide implementation.
• Ability to lead the development of evaluation frameworks for assessing AI model and platform performance.
• Familiarity with design and prototyping tools (e.g., Figma, Miro) to communicate product vision and guide designers.
• Understanding of human-centered design principles and data visualization for AI-powered applications.
• Knowledge of responsible AI principles, bias mitigation, and ethical AI design.

Strategy, Leadership & Communication

• Ability to synthesize complex information and translate between business language and technical concepts with radical clarity.
• Experience with product strategy, roadmap planning, feature prioritization, and agile delivery.
• Ability to build compelling business cases and ROI models that drive AI investment decisions.
• Experience leading and motivating teams and influencing across an organization without direct authority.
• Demonstrated experience in communication, bringing extreme clarity to complex messages for executive and cross-functional audiences. Strong problem-solving skills with ability to balance innovation and practical execution.
• Proven ability to build trusted relationships with business stakeholders at all levels.
• Awareness of industry trends, emerging AI technologies, and best practices in enterprise AI product development.

Preferred Qualifications

• 7+ years in product design, service design, UX/UI design, program and/or product management roles.
• Experience in healthcare.

Additional Information

This position follows a hybrid work style and must be performed at one of our designated IT hub locations: Louisville, KY; Tampa, FL; Dallas, TX; Boston, MA; New York City; or Washington, D.C.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours: 40

Pay Range: $151,600 - $208,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel