Senior Software Engineer

Advanced Solutions Practice Software & Solutions Engineer Role Overview

• Deliver customized workflow solutions using Ricoh ProcessDirector (RPD) within customer environments.
• Automate the series of steps a document or job moves through during the manufacturing process.
• Build and configure workflows based on solution specifications defined by Solution Architects.
• Support customer implementations and ensure accurate, successful deployments.
• Collaborate closely with Solution Architects, project managers, sales teams, and other engineers.
• Perform limited scripting or targeted development as needed (this is not a pure software development role).
• Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector.
• Participate in minimal travel (typically once or twice per year), with flexibility to travel when required.

Required Qualification

• Bachelor’s degree in a technical field or equivalent practical experience.
• Experience working with Linux and Windows environment.
• Experience with JavaScript.
• Strong passion for learning and the ability to quickly pick up new concepts.
• Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams.
• Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person).
• Self‑motivated with a strong work ethic.
• Demonstrated ability to work effectively as part of a team and contribute positively to shared goals.
• Comfortable working directly with customers, including delivering training and onsite service.
• Availability for occasional travel to customer locations within the United States.

Preferred Qualifications (Optional)

• Familiarity with CI/CD tools (GitLab, Jenkins, Artifactory, Ivy, etc).
• Experience with scripting or automation (Perl, Python, Groovy, shell, Windows batch).
• Experience with REST APIs.
• Experience using Agentic.
• Experience with relational databases (DB2, PostgreSQL).
• Experience in the print industry, including exposure to Ricoh ProcessDirector.
• Familiarity with print output formats such as AFP, PDF, and PostScript.
• Java development experience (nice to have; not required for success in the role).
• Experience with USPS mailer programs (CASS/Encode, PAVE/Presort, PostalOne!, TraceNTrace, CertifiedMail).