Senior Software Engineer
Ricoh USA, Inc.
Advanced Solutions Practice Software & Solutions Engineer Role Overview
- Deliver customized workflow solutions using Ricoh ProcessDirector (RPD) within customer environments.
- Automate the series of steps a document or job moves through during the manufacturing process.
- Build and configure workflows based on solution specifications defined by Solution Architects.
- Support customer implementations and ensure accurate, successful deployments.
- Collaborate closely with Solution Architects, project managers, sales teams, and other engineers.
- Perform limited scripting or targeted development as needed (this is not a pure software development role).
- Engage with customers to drive adoption, satisfaction, and effective use of Ricoh ProcessDirector.
- Participate in minimal travel (typically once or twice per year), with flexibility to travel when required.
Required Qualification
- Bachelor’s degree in a technical field or equivalent practical experience.
- Experience working with Linux and Windows environment.
- Experience with JavaScript.
- Strong passion for learning and the ability to quickly pick up new concepts.
- Proven technical troubleshooting skills, including resolving complex issues across multiple systems and teams.
- Effective and professional communication skills across multiple channels (email, instant messaging, phone, and in person).
- Self‑motivated with a strong work ethic.
- Demonstrated ability to work effectively as part of a team and contribute positively to shared goals.
- Comfortable working directly with customers, including delivering training and onsite service.
- Availability for occasional travel to customer locations within the United States.
Preferred Qualifications (Optional)
- Familiarity with CI/CD tools (GitLab, Jenkins, Artifactory, Ivy, etc).
- Experience with scripting or automation (Perl, Python, Groovy, shell, Windows batch).
- Experience with REST APIs.
- Experience using Agentic.
- Experience with relational databases (DB2, PostgreSQL).
- Experience in the print industry, including exposure to Ricoh ProcessDirector.
- Familiarity with print output formats such as AFP, PDF, and PostScript.
- Java development experience (nice to have; not required for success in the role).
- Experience with USPS mailer programs (CASS/Encode, PAVE/Presort, PostalOne!, TraceNTrace, CertifiedMail).
Vacancy posted 4 days ago
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