National Accounts Manager (Store Support Center, Overland Park, KS)

National Accounts Manager

This role owns and advances ARG Commercial's National Accounts strategy across targeted multi-family property management customers and other qualified customers of opportunity. The National Accounts Manager will identify and engage senior-level customer leaders, develop durable relationships that influence local buying decisions, and coordinate the internal resources needed to turn executive access into actual market-level sales. The role does not replace the field sales organization; it multiplies field effectiveness by creating access, accelerating onboarding, improving handoffs, and helping remove credit, billing, eProcurement, operational, and execution barriers that limit growth.

Role Purpose The National Accounts Manager is a strategic growth role responsible for building executive-level relationships with high-value regional and national customers, creating enterprise buying alignment, and increasing repeatable, sustainable Gross Margin dollars across the National Accounts book. With a goal of creating coordinated, scalable account growth by opening doors, clearing operational barriers, and enabling BDMs/RSMs to win more effectively in the field.

Essential Duties & Responsibilities

• Executive Relationship Development Identify, pursue, and cultivate senior-level relationships with high-potential existing and new Regional/National Account customers.
• Account Targeting & Pipeline Focus Maintain a focused book of primary targets based on growth potential, geography, customer type, existing activity, payment history, field coverage, and operational fit.
• Field Enablement & Launch Discipline Create a consistent launch process that connects National Account wins and opportunities to the appropriate RSMs, BDMs, stores, and support partners.
• Cross-Functional Growth Engine Collaborate with Accounts Receivable to support appropriate credit lines, accurate billing formats, payment consistency, and proactive account planning.
• Commercial Execution & Financial Discipline Negotiate pricing, rebate structures, incentives, and ROI-positive programs that encourage long-term buying behavior while protecting margin quality.

Success Measures

• Gross Margin dollar growth across the National Accounts book and targeted account segments.
• Expansion of wallet share within active National Accounts and improved penetration across supported markets.
• Activation of qualified new high-value accounts and successful conversion of strategic bids/RFPs.
• Improved field engagement, clearer launch discipline, and stronger RSM/BDM adoption of National Account opportunities.
• Reduced friction in AR, billing, eProcurement, order flow, and operational execution for strategic customers.
• Greater account predictability, stronger retention, and more consistent payment and purchasing behavior.

Other Essential Requirements Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE Love the people, love the work and love the results.
• INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE We recognize that we are blessed to be in the business of serving others.
• HUMILITY We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing thatTogether, we are Ace.

Minimum Qualifications, Requirements and Skills

• Strong executive presence and ability to communicate credibly with senior customer leaders, procurement teams, owners, operations leaders, internal executives, RSMs, and BDMs.
• Proven relationship-development skills, including consultative selling, negotiation, conflict resolution, follow-up discipline, and comfort asking for commitment.
• Deep understanding of retail operations, commercial sales, inventory flow, customer service, delivery execution, and business fundamentals.
• Ability to lead through influence across field sales, AR, eProcurement, marketing, operations, and store teams without direct authority over all partners.
• Comfort with prospecting tools, internet-based research, LinkedIn Sales Navigator, industry resources, trade shows, customer meetings, Teams meetings, and customer portals.
• Strong analytical and organizational skills; able to prioritize a focused target list, track progress, identify barriers, and communicate concise action plans.
• Excellent PC skills, including Excel, Word, PowerPoint, Outlook, CRM/reporting tools, and related business applications.
• Ability to work independently, manage flexible hours, travel frequently, and operate with a high level of ownership, urgency, professionalism, and judgment.
• Deliver results through ARG Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility & Teamwork
• Represent ARG Commercial with professionalism in customer meetings, trade shows, association events, market visits, internal meetings, and executive updates.
• Protect customer trust by following through, communicating clearly, resolving issues promptly, and coordinating the right internal resources.
• Sitting, standing, walking, talking, presenting, and engaging in customer/field meetings.
• Must be able to lift and load up to 50 lbs.

Compensation Details

$100000 to $125000 per year