Residential Mortgage Systems Administrator

FocusOne Mortgage is seeking an experienced Mortgage Systems Administrator to join our team in Houston, Texas. This full-time position plays a critical role in supporting and optimizing the technology platforms that drive our mortgage operations, including Encompass and related vendor systems. The ideal candidate combines strong mortgage industry knowledge with hands-on systems administration expertise and a passion for improving processes, integrations, and user experience.

What You’ll Do

• Own Encompass administration end-to-end, including business rules, user and security setup, milestone and channel configuration, and audit preparation.
• Administer and support core vendor platforms — including Optimal Blue, Lender Logix, Argyle, and Insellerate (Addy AI) — and serve as the Encompass-side point of contact for MSP interface points, ensuring smooth operation and integration with Encompass.
• Serve as implementation project manager for new systems and programs, including the APS program (Encompass build from the ground up) and Encompass TPO setup to support the correspondent lending channel.
• Provide integration support across LOS, PPE, POS, and servicing platforms, coordinating with IT, vendors, and internal stakeholders on connection points and data flow.
• Serve as the primary point of contact for Encompass360 daily use, troubleshooting, and updates.
• Act as a liaison between staff, clients, IT, and third-party integration partners.
• Communicate system changes and updates to staff and clients.
• Develop, maintain, and optimize reporting within Encompass.
• Recommend and implement process or system improvements to support efficiency and compliance.

What We’re Looking For

• 2+ years of experience with Encompass360 administration and/or IT support.
• Experience administering or supporting additional mortgage technology platforms, such as Optimal Blue, POS systems, or similar LOS-adjacent vendor tools, strongly preferred.
• Strong understanding of the mortgage lifecycle (origination, processing, underwriting, closing, post-closing, and secondary).
• Experience supporting system implementations, vendor integrations, or technology project management is a plus.
• Excellent problem-solving, organizational, and communication skills.
• Ability to manage multiple concurrent projects and adapt quickly in a fast-paced, compliance-driven environment.
• Encompass360 certification preferred.

Compensation & Location

• Salary: Approximately $80,000 annually, commensurate with experience.
• Location: Houston, Texas. This position is on-site and is not eligible for remote work.

Why Join Us

At FocusOne, we partner with credit unions to deliver outstanding mortgage and auto lending solutions. You’ll work in a collaborative, mission-driven environment with direct ownership over the systems that power our origination and servicing platforms, with real opportunities to shape processes, improve efficiency, and support company growth.