Service Manager

Location and Compensation Location: 6320 Carlisle Pike, Mechanicsburg, PA, 17050, United States Base Pay: $150,000.00 - $190,000.00 / Year Job Category: Management, Customer Service Employee Type: Exempt Required Degree: High school Manage Others: Yes Contact Information Name: Jessica Doughty Email: View email address on click.appcast.io Join Fred Beans Automotive Group, voted Best Places to Work 7 years running and Healthiest Employers for 2021 and 2022! Fred Beans Automotive is growing and is looking to hire an experienced Service Manager at our Ford Store in Mechanicsburg! The Service Manager is responsible for customer sensitive, efficient and profitable operations of the dealership’s Service Department, handling customer relations, employee relations, and employee satisfaction. The Service Manager will operate the department at maximum production; create a good work environment while properly managing the assets of the department. Responsibilities Maximize stall utilization by staffing shop to its maximum level. Monitor Daily and Weekly Production objectives are set and met. Enforce compliance with the Service Quality Process. Counsel with and train ASMs. Conduct interviews and assist in staffing needs to keep shop and operations at capacity. Measure customer hours and maintenance vs. repair. Determine and maintain pricing for shop and Quick Lane services. Maintain & develop customer loyalty system. Supervise and monitor all direct mail and marketing efforts. Utilize CDK to create reports for Managers and Supervisors. Monitor and maintain bi-weekly group leader meetings. Advise and monitor for positive CSI. Maintain the tracking system. Follow up and correct all complaints within 24 hours. Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures. Establish and maintain productive relationships with the manufacturer’s designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business. Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff. Handle customer complaints that demand management’s attention tactfully, promptly and with genuine concern for the customer’s problems. What We Offer Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff last year) Great opportunities for advancement – We promote from within! Company funded health benefits Life, Disability, and Cancer Insurance Paid Vacation and Personal time off Employee and Community discounts at over 150 vendors Healthy Living Program Partnership with SoFi Volunteer Time Off Requirements At least 3 years of Service Associate experience with an Automotive dealership or Independent Repair Facility. Vocational training and licenses preferred. Fred Beans is an equal opportunity and veteran friendly employer #J-18808-Ljbffr