Field Service Representative

Job Description

Job Description

Air Engineers is seeking a bilingual Field Service Representative (FSR) to join our Technical Services team in Southeast Florida. The position serves as a technical expert and trusted resource for our American Standard and Mitsubishi dealer network. This role provides hands-on technical support, leads structured training programs, and supports service excellence initiatives that improve dealer capability and customer satisfaction. The FSR partners closely with the Technical Services team to coordinate technical support activities, investigate product performance issues, and ensure accurate documentation and service records are maintained in accordance with company standards.

Essential Responsibilities

• Provide timely technical support to dealers and technicians via phone, email, and onsite assistance.
• Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network.
• Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best-practice service procedures.
• Support the sales organization by assisting with key customer relationships and technical consultation.
• Investigate product performance concerns and First Notice events; document findings and report quality issues as required.
• Manage and support corrective action programs, concessions, and warranty-related activities for local dealers.
• Respond promptly and professionally to consumer inquiries and escalated service complaints.
• Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards.
• Collaborate with internal teams to continuously improve service processes and dealer support effectiveness

Qualifications

Minimum Education: High school diploma or equivalent; Associate's Degree or technical certification in HVAC, electrical, or related field preferred

Minimum Experience: Minimum of 5 years’ experience in HVAC or related technical field. Prior experience with Trane Technologies products or similar HVAC systems preferred.

Skills and Competencies:

• Strong technical skills in diagnosing, repairing, and maintaining HVAC systems
• Proficiency reading and interpreting technical manuals and schematics.
• Good communication and customer service skills.
• Proficiency with HVAC diagnostic tools and software.
• Basic knowledge of computer systems and Microsoft Office
• Strong communication and interpersonal skills

Certifications:

• Must have a valid Driver’s License
• EPA Universal Refrigerant Certification.
• Additional HVAC-related certifications (e.g., NATE, HVAC Excellence) are beneficial.

Job Training:

• HVAC Technical Training
• New Product Introduction
• Company Specific Training
• Required Safety Training

Safety Summary

Working Conditions:

Work is normally performed in an office, warehouse, or customer site including in attics and crawl spaces with exposure to physical risk. Overnight travel is required. The warehouse or customer site environment may be subject to temperature fluctuations and exposure to dust or packaging materials, and appropriate personal protective equipment (PPE) may be required. Regular working hours with occasional overtime are associated with this position.

Physical Requirements:

• Speaking, listening, writing, and typing
• Sitting and standing for long periods of time
• Walking on concrete surfaces
• Ability to perform repetitive motions
• Use of Hand Tools
• Bending, squatting, reaching, lifting, and carrying up to 50 pounds
• Climbing stairs and ladders occasionally
• The ability to drive day and night

Join a Legacy of Excellence at Air Engineers

Air Engineers proudly serves as the longest-standing independent Trane Technologies distributor in the United States. Headquartered in Birmingham, Alabama, with four offices across Alabama and six in Florida we bring top-tier HVAC solutions to the communities we serve.

As a legacy Mitsubishi partner and a rapidly growing provider of Parts and Supplies, Air Engineers continues to evolve and innovate in service delivery. Our success is built on a foundation of deep industry expertise and a commitment to excellence.

What truly sets us apart? Our people and our culture. As a 3rd-generation, 100% family-owned company, we believe that when our team thrives, our customers do too. Our culture is rooted in five core values:

• Family
• Attitude
• Passionate
• Dependable
• Fun

These values drive everything we do, from how we support our employees to how we serve our dealer clients with creativity, care, and consistency.

If you're looking to be part of a company with a rich history, a vibrant culture, and a clear vision for the future, we’d love to connect. Let’s build something great together.