Account Manager

Account ManagerZenwork is searching for a dynamic, highly motivated, customer-centric Account Manager. This position will report to the VP of Sales and will be responsible for managing a portfolio of existing customers with a focus on renewals, customer retention, and revenue expansion through upsell and cross-sell opportunities. This role partners closely with Sales, Customer Success, Product, and Marketing to ensure customers maximize the value of our solutions while identifying opportunities to grow account revenue. The Account Manager acts as the primary commercial contact for assigned accounts and is responsible for renewal forecasting, expansion pipeline generation, and long-term account development. This role plays a key part in driving Annual Recurring Revenue (ARR), Net Revenue Retention (NRR), and long-term customer lifetime value.LocationOur preference is for this position to be in Dallas, TX or Fayetteville, AR, though we are willing to consider a remote arrangement for the right candidate.ResponsibilitiesManage a portfolio of approximately 100-125 contracted Mid-Market and large Enterprise customersServe as the primary commercial contact for assigned customersMaintain strong relationships with key stakeholders at each accountOwn the renewal lifecycle from forecasting through contract execution, as well as related pipeline/churn forecastingIdentify and drive upsell and cross-sell opportunitiesMeet with strategic accounts to perform Quarterly Business ReviewsDevelop account plans and conduct regular business/value review discussions, in partnership with Customer Account Manager, to expand solution and product adoption across customer organizationsProactively understand the evolution of customer's business and monitor product usage trends to align solution recommendations accordinglyMaintain an active renewal and expansion pipelineNavigate and own contractual conversations and negotiationTrack key metrics such as retention, expansion revenue, and customer healthManage daily activity and KPI expectationsAchieve renewal and expansion quotasAbility to identify and develop customer advocacy opportunities, including securing references, referrals, and case study participation from existing accountsUnderstand the customer's needs and pain points to share with development for future product enhancements.Requirements and Qualifications2+ years in Account Management or SalesConsistently exceeding renewal and expansion quota expectationsProficient at recognizing expansion opportunities within existing accounts to maximize value across customer relationshipsAdept at overseeing contract and renewal negotiations, from initial terms through executionAbility to develop senior-level relationships quickly and effectivelyExperience presenting to senior managers and the C-suite at leading enterprise companiesThe ability to manage multiple opportunities (varying complexity) simultaneously at different stages of the buying processSuccess with navigating support and complex conversationsSkilled in providing virtual/onsite demonstrationsAbility to travel for trade shows, conferences, or client visits (sometimes on short notice)Willingness to learn and constantly improveAbility to adapt to new situations quicklyGenuine and charismatic personalityWorking knowledge of Salesforce, and JIRAPreferencesBachelor's Degree is preferred in Business, Finance, or related fieldsKnowledge of IRS 1099 Forms, identity verification, and compliance risk (ideally in the U.S. tax or payroll space)Experience selling accounting, financial services, or tax preparation softwareSalesforce, ZoomInfo, and Outreach experienceCompensation and BenefitsWe offer competitive compensation and a comprehensive benefits package, including 401k, PTO, and robust medical coverage for employees and their eligible dependents.Equal Employment Opportunity StatementZenwork values diversity and does not discriminate based on race, color, religion, sex, national origin, age, disability, or genetic information in our hiring practices. We are committed to providing equal employment opportunities to all applicants and employees and fostering an inclusive and respectful work environment. If you require reasonable accommodation during the application or interview process, please let us know.