Technical Project Manager

CyberStream Networks is an Equal Opportunity / Affirmative Action employer including women, minorities, veterans, and individuals with disabilities. Job Category: Customer Service Primary Location: Schedule: Full-time Technical Project Manager Job Position Summary Description: Manages the implementation of all the technical aspects of the Customer Project, in terms of feature content, delivery date and quality of the technical solution, from offer preparation through deployment activities and customer acceptance. Plans, organizes and pilots the Customer Technical Project in the framework of the Contract Implementation Process (CIP); coordinates the technical support activities involving other CSN departments; is the customer prime interface for all the technical aspects of the solution and manages the day to day relationship with the customer. TPM works closely with the Solutions Architect to insure delivery of the solution. TPM is also an active contributor of CyberStream Networks services/solution introduction, evolution and roadmap. This senior Technical Project Manager (TPM) position is the single point of accountability for project delivery, for customer escalations and for meeting organizational initiatives relating to projects that are executed. The TPM may supervise the work of CSN internal resources, vendors and customer personnel to achieve project commitments through lab (CSN and customer) and production deployments. The TPM responsibilities may include: project control functions for complex projects, initiating projects/programs with ill-defined scope, planning various aspects of the project's execution – development, lab verifications, acceptance testing, and deployment with final acceptance along with organizing necessary resources to provide the customer with technical, management and cost proposals. This TPM will often represent our organization as the principal customer contact. Key Responsibilities / Functions: Supports LTPM in defining integration strategy & coordinates involvement of integration teams. Identifies deliverables under his responsibility. Plans & executes these deliverables taking care of cost & milestones. Is prime interface with customer Technical Managers for all technical concerns. Understands the customers' strategy and manages his technical expectations. Follows up KPIs of the operator's network in order to ensure the optimized usage of the deployed solution. Is in charge of identifying risks for both customer and Alcatel Lucent Proposes & implements risk mitigation plan. Identifies and analyses customer needs and advises them on solution / technology / products that are the best fit. Supports offer development. Provides feedback to R&D/PLM teams regarding features & performances needed. Is responsible to propose PM a migration strategy & plan of execution. Defines and executes upgrades & retrofit strategies. Is in charge of the coordination with new product introduction teams for First Off applicable in their projects. Is in charge to build and manage the customer network configuration (HW & SW). Develop a complete understanding of our customer's business needs. Develop a deep understanding of specific domains or products. Develop a detailed knowledge of the QMS (Quality Management System) and AIM (Advanced Integration Methods). Serve as principal interface between the customer, the project team and any internal/external partners participating in the project. May formalize lessons learned and best practices to create an organizational environment of continuous improvement. Create customized project delivery plans suitable to meeting customer's needs. Manage allocation of resources to ensure project/contract deliverables. Manage Internal and Customer Interfaces through holding regular status meeting and managing action item registers. Manage change control and impacts on project delivery schedule. Track and control project costs and assess the financial impact on the project. Develops action plans to improve performance and quality throughout the duration of the project/program. Monitor and report to management on both organizational-level and project-level KPIs. Required Qualifications: (Education, Technical Skills/Knowledge) Bachelor's Degree in Information Technology, CS, Electrical or Computer Engineering. Minimum 10 years of experience in technical customer facing positions in the high-tech or telecommunications industry with focus on services deployment and project management. WStrong knowledge and experience around the fault management/Service assurance space wih commercial product (Netcool Omnibus/impact, HP TeMIP, NetExpert, BMC Remedy etc). Strong verbal and written and interpersonal skills. Good understanding of IP networking knowledge including IP addressing, routing, VPNs, Firewalls, etc. Good understanding of integration technologies (XML, JAVA, SOAP, CORBA, SNMP etc) for event management. Good understanding of DB query and information extraction (CMDB, SQL scripting etc.) Strong computer skills with above average knowledge and skill using Microsoft programs such as Excel, Word, PowerPoint, and Visio. Timely and accurate tracking and reporting of data. General computer knowledge and skills. Proficient with UNIX/Linux OS. Proficient with GUI applications. Excellent verbal and written communication skills, with experience working directly with both business and technical stakeholders - Prior knowledge and successful experience leading/managing internal process/quality teams and identifying and facilitating process/quality improvements. Prior knowledge and successful experience leading/managing internal process/quality teams and identifying and facilitating process/quality improvements. Desired Qualifications: (Education, Technical Skills/Knowledge) Any of the various PMI certifications (PMP, PgMP, etc) is a plus. #J-18808-Ljbffr CyberStream Networks, LLC