IT Specialist

About Us Hyperfine, Inc. (Nasdaq: HYPR) is the groundbreaking health technology company that has redefined brain imaging with the_Swoop®_system—the first FDA-cleared, portable, ultra-low-field, magnetic resonance brain imaging system capable of providing imaging at multiple points of care in a healthcare facility. Our mission is to revolutionize patient care globally through transformational, accessible, clinically relevant diagnostic imaging. Learn More About The Role Job Title : IT Specialist Location: Guilford, Connecticut We areseekinga motivated and customer-focused individual to join our IT department asanIT Helpdesk/Support Specialist. In this role, you will provide technicalassistanceand support for incoming queries and issues related to computer systems, software, and hardware.This is an on-site position in Guilford, CT. Key Responsibilities Tier 1 andtier2 responseto user requests for technical support. Triage, assign, update,orresolveopen tickets. Troubleshoot and resolve basic hardware and software issues. Document solutions and update knowledge bases for future reference. Assistinsetting up new user accounts, hardware, and software installations. Escalate complex problems to senior IT staff as needed. Assistwithensuringcompliance and regulatory requirementsare met; HIPAA, SOC2, HITRUST. Participate in on-call and after-hours support as necessary Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience or relevant certifications may be considered. At least2 yearspriorIT Helpdesk support experience in a corporate environment. Knowledge of Windows and Mac OS operating systems, Linux is a plus. Familiarity with Microsoft Office365and common IT tools, including Single Sign-On, system management/mobile device management, cloud-based storage,and web-based conferencing. Strong communicationand interpersonal skills. Ability to work both independently and as part of a team. Cybersecurity experience is a plus. Physical Demands This is a full-time, on-site role based out of Hyperfine’s office in Guilford, CT. Availablenights, weekends, and holidays as business needs require. Ability to lift and move up to 50lbs _ Compensation: This is a non-exempt, hourly position with a pay range of $33.00 - $38.00 per hour. This position is also eligible to participate in Hyperfine’s corporate bonus and equity plans. Individual compensation packages are based on various factors unique to each candidate including skill set, relevant experience, qualifications, location, position level, and other job-related reasons. _ Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship now or in the future of any employment Visa. _ Agency Resumes : We do not accept resumes from recruitment agencies without a prior agreement in place. Any unsolicited resumes submitted by agencies will be considered the property of Hyperfine and will not be subject to any fees or charges if the candidate is hired. #J-18808-Ljbffr