Event Manager | Full-Time | Miami Beach Convention Center

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Overview

The Event Manager at the MBCC and its campus is the nucleus of every event, responsible for planning, coordinating, and executing all aspects of event delivery. As the primary liaison between clients, internal MBCC teams, contract partners, the Greater Miami Convention & Visitors Bureau (GMCVB), and other key internal/external stakeholders, the Event Manager ensures every detail is executed with precision, professionalism, efficiency, and outstanding guest service. Rooted in a hospitality-first philosophy, this role champions the MBCC's commitment to excellence in customer service and venue management, ensuring exceptional events and memorable experiences for all guests. Responsibilities include adherence to the event planning guide and event license agreement and managing the full event lifecycle-from pre-event planning through post-event analysis. The role drives key initiatives in sustainability, revenue growth, and continuous improvement, while exemplifying hospitality-based service standards and maintaining a visible, responsive presence throughout each event.

This role pays an annual salary of $55,000 - $65,000

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until November 13, 2026

Responsibilities

Client Engagement & Event Planning

• Serve as the primary point of contact for assigned MBCC and MBCC Campus events.
• Coordinate and conduct pre-planning site visits with clients and key stakeholders
• Facilitate pre-conference (pre-con) meetings and post-event debriefs to communicate event objectives, logistics, and feedback.
• Lead clients in interpreting and complying with Event License Agreements (ELA), venue policies, the Event Planning Guide (EPG), and event best practices.
• Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues.
• Support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition/turnover from sales to event manager in order to maintain continuity and client confidence.
• Proactively identify upsell opportunities (e.g., F&B, AV, IT/tech, Digital, Event Branding, Equipment & Services) to elevate the event experience and generate additional revenue, while remaining mindful of client cost efficiencies.
• Collaborate with exclusive Food & Beverage provider and review BEO summary to ensure logistical operational needs are aligned.
• Maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution.
• Manage the full client experience lifecycle-from sales turnover through post-event wrap-up and return to sales.
• Apply hospitality-driven planning principles and service standards to ensure seamless execution and elevated client experiences.

Event Operations & Execution

• Prepare and distribute event documentation-including resumes, work orders, and diagrams-at least 14 days prior to the first contracted date.
• Manage the coordination of all venue services and approved event contract partners.
• Maintain a strong onsite presence to ensure smooth communications, event execution, safety compliance, and stakeholder satisfaction.
• Conduct pre-, during-, and post-event walkthroughs with clients, MBCC staff, and contract partners to ensure the MBCC/Campus is event-ready, meets safety and quality standards, and is returned in its original condition.
• Proactively identify and resolve operational challenges by collaborating with internal teams to develop effective, client-focused solutions.

Technology & Data Management

• Leverage Momentus (Ungerboeck) for event planning, communication, and documentation.
• Utilize the Corrigo platform for preventive maintenance and event-related work order requests.
• Collaborate with the Technical Operations Manager, and if need be IATSE, to estimate labor costs and coordinate AV/rigging service deposits.
• Prepare and distribute daily event reports to internal & external stakeholders prior to the next start time, so all parties are better prepared to support the event.
• Utilize Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint), Adobe Acrobat, and AutoCAD to support planning, reporting, and documentation workflows.
• Engage with data to support collection, analysis, and informed decision-making using tools such as Momentus, Coupa, Corrigo, AI, and IoT technologies.

Financial Oversight

• Manage Momentus/NetSuite to submit and track event work orders.
• Generate, provide & collect an event estimate for MBCC event-related charges to the client 30 days prior to the first contracted date.
• Ensure all Event Work Orders and Change Orders are accurate, and billable charges are submitted to the Finance Department for event settlement within 3 days of the last contracted date.
• Inform the client and document any event-related changes in charges outlined on the estimate for transparency and to prevent settlement disputes.
• Support revenue forecasting across event-related services.
• Ensure compliance with internal procurement and financial policie

Guest Experience & Service Excellence

• Deliver white-glove service to clients, exhibitors, and attendees from pre-event planning through post-event wrap-up, ensuring a seamless and elevated experience at every stage.
• Listen, gather details, and respond to client, exhibitor, and attendee issues promptly to ensure timely and satisfactory resolution.
• Collaborate with MBCC Public Safety and the first responder community to develop and communicate emergency preparedness, event threat assessments, and risk mitigation protocols.
• Maintain an understanding of culinary offerings and banquet service standards to align with client expectations.
• Champion MBCC sustainability initiatives and actively promote green event practices.
• Ensure completion of post-event debriefs to include client surveys and follow-up to support continuous improvement and client satisfaction.

Leadership & Team Coordination

• Lead internal and external meetings-from pre-event planning through post-event debriefs, including weekly production meetings-to ensure alignment, operational readiness, and continuous improvement in support of excellence in customer service and venue management.
• Support the development and mentorship of the Event Coordinator through active coaching and knowledge sharing.
• Collaborate and actively participate in MBCC-exclusive Food & Beverage provider meetings to ensure seamless coordination and execution of service delivery.

Additional Duties

• Perform other event-related responsibilities as assigned to ensure successful planning, execution, and client satisfaction.

Supervisory Responsibilities:

• Provides day-to-day guidance, training, coaching, and work direction to the Event Coordinator in support of event planning, documentation, client communication, and execution of assigned events.
• May assign, prioritize, and review event-related tasks performed by the Event Coordinator to ensure deadlines, service standards, operational requirements, and client expectations are met.
• Provides event-specific direction to Event Services team members and other internal support teams during assigned events to ensure room sets, service delivery, work orders, safety requirements, and client needs are executed effectively.
• Does not directly supervise the Event Services team; however, the Event Manager is expected to coordinate their work, communicate event priorities, and provide direction based on approved event plans, show requirements, and operational needs.
• Escalates staffing, performance, safety, service, or operational concerns to the appropriate department manager or senior leadership when issues fall outside the Event Manager's direct authority.
• Partners with department leadership to support team accountability, cross-functional communication, and continuous improvement in event planning and execution.

Qualifications

Education and Experience:

• Bachelor's degree in Event Management, Hospitality, Business Administration, or related field preferred.
• 3-5 years of experience in event or convention services, hospitality, or a related industry.
• Experience in or with convention centers, hotels with meeting or ballroom space, or multi-use venues is essential, along with a strong understanding of hospitality-driven event operations, service standards, and client service models.

Certifications and Licenses:

• Certified Meeting Professional (CMP) is preferred.
• Certified Special Events Professional (CSEP) is preferred.
• Project Management Professional (PMP) or similar project management certifications preferred.
• Other relevant certifications and continuing education in sustainability, revenue management, digital event strategy, or venue and exhibition management are also highly valued.

Skills and Abilities:

• Strong interpersonal, organizational, and time management skills.
• Excellent communication skills, including verbal, written, and presentation delivery.
• Ability to multitask and thrive in a fast-paced, deadline-driven environment.
• Demonstrated customer service expertise with proven conflict resolution abilities.
• Financial proficiency in forecasting, billing reconciliation, and budget tracking.
• Familiarity with event services and banquet standards, venue management and culinary terminology, and room setup configurations.
• Collaborative team player with the ability to coordinate across departments and contract partners.
• Working knowledge of union labor environments.
• Sales-minded approach with a customer service mindset with the ability to identify upsell opportunities and recommend value-added services that enhance the client experience while supporting revenue goals and budget alignment.
• Bilingual (English/Spanish) is highly desirable.
• Must be able to work a 5-day work week, Monday through Friday; however, this can fluctuate based upon the needs of the community, projects, and/or events.

Technology Skills:

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint).
• Knowledgeable in Momentus (Ungerboeck), AutoCAD, and database management tools.
• Experienced with Corrigo or similar work order/maintenance management systems (e.g., HOTSOS, UpKeep).
• Familiar with Coupa or compatible procurement platforms (e.g., SAP Ariba, Oracle Procurement Cloud, Jaggaer, Basware, Tipalti).