Customer Service Title Agent

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary
We are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, a fast learner with good analytical skills, and is able to remain calm under pressure. Bilingual a plus.

Responsibilities

• Process Motor Vehicle Tag and Title Transactions for the public and the business community.
• Participate with marketing campaigns tasks to promote business.
• Utilize software that interface with the Motor Vehicle Administration (MVA) Database.
• Review completed transactions for accuracy, scan, and file according to company standards.
• Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
• Maintain office organization according to company standards.
• Learn and apply any new implemented processes and MVA updates to process transactions successfully.
• Identify the reason for the customers call, collect relevant information and provide solutions
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively.
• Ability to grasp information quickly and apply it.