Manager Technical Sales North America

Manager, North America Technical Sales Audio, Video & Control

The Manager, North America Technical Sales Audio, Video & Control is responsible for leading the technical sales enablement, customer training, and pre-sales engineering support for HARMAN Professional Solutions Audio, Video, and Control solutions across North America. This role partners closely with Independent Sales Representatives (ISRs), channel partners, consultants, end users, and internal sales teams to support solution adoption, strengthen technical engagement, and help drive business growth across the portfolio.

The Manager will lead a team of Application Engineers responsible for delivering technical expertise, customer and partner training, solution design guidance, system recommendations, product demonstrations, and pre-sales support for complex audio, video, and control deployments. This role serves as a key bridge between Sales, Product Management, and cross-functional HARMAN teams to ensure strong technical alignment, customer success, and effective communication of market feedback to influence future solutions and go-to-market strategies.

What You Will Do

• Lead and develop a team of Application Engineers responsible for pre-sales technical support, customer training, and solution enablement across HARMAN Audio, Video, and Control solutions.
• Partner closely with Independent Sales Representatives (ISRs), channel partners, consultants, and internal sales teams to provide technical expertise and guidance throughout the pre-sales process.
• Deliver and evolve technical training programs for customers, partners, consultants, and end users to enable successful deployment and adoption of HARMAN solutions.
• Provide pre-sales system design guidance, solution recommendations, product demonstrations, and technical presentations for complex audio, video, and control opportunities.
• Collaborate with ISRs and sales leadership to identify opportunities and define technical strategies that support winning solution design and customer engagement.
• Work with ISRs to identify territory-specific training and enablement needs and execute programs that improve technical capability and sales effectiveness.
• Partner cross-functionally with Product Management and Marketing to share customer insights, competitive feedback, and product roadmap input gathered through field engagement.
• Support key customer-facing events, trade shows, and product demonstrations to strengthen technical credibility and market presence.
• Guide and direct our presales technical team with project and time management, including project and training class tracking, and accountability.
• Maintain and advance our quality standards regarding the proper deployment, use, and training of HARMAN Professional equipment.
• Support our more advanced projects with on-site commissioning, system tuning, and programming assistance.

What You Need to Be Successful

• Minimum of 5 years of experience in technical pre-sales, application engineering, systems engineering, or related roles within the Pro AV industry.
• Minimum of 2 years of people management experience.
• Strong understanding of audio, video, and control system design, including how integrated solutions are architected and deployed in real-world environments.
• Experience delivering customer-facing technical training, presentations, or enablement programs for diverse audiences, including partners and end users.
• Demonstrated ability to collaborate effectively with sales teams, particularly in a pre-sales environment supporting complex solution selling.
• Strong communication skills with the ability to translate technical concepts into clear, compelling value for both technical and non-technical stakeholders.
• Ability to work across multiple teams and build alignment without direct authority.
• Comfort working directly with Independent Sales Representatives (ISRs) and supporting territory-based opportunity development.
• A hands-on leadership style with a passion for developing people and improving technical capability across a team.

Bonus Points if You Have

• Experience with control systems and DSP programming, configuration, or commissioning in professional AV environments.
• Working knowledge of networking concepts as they apply to AV system integration, including Dante audio networking.
• Familiarity with HARMAN Audio, Video, and Control product ecosystems.
• Prior experience supporting or enabling channel partners and distribution-based sales models.
• Exposure to large-scale, multi-room, or enterprise AV system deployments.
• Background working with consultants, integrators, or design-build partners in the Pro AV space.
• Experience supporting product launches, trade shows, or customer-facing technical demonstrations.

What Makes You Eligible

• You are willing to travel 25% travel within the US & Canada.
• Be willing to work in a home office anywhere in the United States.
• Successfully complete a background investigation and drug screen as a condition of employment (post-offer).

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• "Be Brilliant" employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development

Pay Transparency $ 117,000 - $ 171,600 Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission. Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected. Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other. If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', '@careers.harman.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: View email address on click.appcast.io.

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want. HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status