Restaurant General Manager, Peacock Alley - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Hotel is seeking a Restaurant General Manager to unveil a new era of luxury that embodies the spirit of New York City, overseeing day‑to‑day operations of Peacock Alley and leading a team of 30 front‑of‑house staff. Responsibilities Lead restaurant operations: Direct all aspects of restaurant management, including guest service standards, product quality, cost controls, profitability, marketing strategies, budgeting, and enforcing policies and procedures. Create exceptional guest experiences: Monitor service quality, assess guest satisfaction trends, address concerns, and continuously improve guest interactions. Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, retain, and engage a high‑performing team. Collaborate on marketing and sales: Partner with Sales, Marketing, and PR teams to create effective marketing campaigns, manage customer databases, and increase brand visibility and guest loyalty. Optimize technology and systems: Maximize the use of technology (e.g., OpenTable) to improve operational efficiency, streamline reservations, and enhance the guest experience. Drive revenue growth: Implement upselling techniques, develop new menu items, cross‑sell hotel‑wide services, and use innovative strategies to maximize restaurant profitability. Ensure regulatory excellence: Uphold compliance with health, safety, sanitation, and alcohol awareness regulations, fostering a culture committed to the highest standards of guest and team member wellbeing. Qualifications At least 3‑5 years of restaurant management experience in an upscale dining environment. Experience in a luxurious cocktail environment, strong beverage knowledge, and managing a unionized workforce is preferred. Exceptional leadership with a passion for creating extraordinary experiences and a talent for training and developing others. Experience in all aspects of restaurant operations, including financial performance, social media reputation, local market capture, and employee relations. Benefits Incredible travel perks – 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program. Employee stock purchase program (ESPP) – invest in Hilton shares at a 15% discount. Paid parental leave for eligible Team Members, including partners and adoptive parents. Personalized caregiving support – dedicated caregiving concierge services. Crisis concierge – compassionate point of contact for practical support and emotional care. Mental health resources – free counseling and support through our Employee Assistance Program (EAP). Generous paid time off (PTO). Health and welfare benefits – including checkups, dental cleanings, new glasses, and various health plans. Retirement plans – help you save for the future. Benefits availability may vary by location and are subject to terms and conditions of each program. #J-18808-Ljbffr Hilton