Lead Product Manager, Automation

Role Description

The Lead Product Manager drives enterprise value by developing automation opportunities across CenterWell segments, including Home Health, Primary Care, and Pharmacy. This role partners across teams to uncover workflow inefficiencies and design human-centered, AI-enabled solutions that improve experience, efficiency, and clinical/operational outcomes. Through data analysis and process mapping, you will define leading indicators to measure success and guide continuous improvement. You will promote scalable, reusable automation capabilities and responsible automation adoption within a regulated healthcare environment. You will report to the Director, Product Management.

You will focus on working directly with CenterWell segments to uncover, shape, and advance automation opportunities that deliver measurable value. You will apply data analysis, journey mapping, and process mapping to identify friction points, measure opportunity size, and define clear leading indicators of success. You will guide development of automation use cases from concept through validation, partnering with product, engineering, clinical, compliance, and operational teams. You will ensure solutions meet user needs, promote reuse of scalable AI-enabled capabilities, and refine opportunities using performance insights and priorities.

Qualifications

• 5+ years in experience strategy, service design, process improvement, or automation-focused roles, with experience developing opportunities.
• Experience in process mapping (e.g., journey maps, swimlanes, value stream mapping) and using data to identify inefficiencies, measure opportunities, and define leading indicators.
• Working knowledge of automation technologies (e.g., RPA, workflow orchestration, agentic automation) and familiarity with AI/ML or generative AI applications in enterprise settings.
• Understanding of healthcare workflows and ecosystems, including clinical and operational processes across Home Health, Primary Care, or Pharmacy.
• Ability to partner with product, engineering, clinical, compliance, and operations teams to shape and advance solutions.
• Ability to translate user needs and challenges into scalable, experience-driven solutions.
• Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to align diverse teams around opportunities and outcomes.

Requirements

• Preference given to candidates in these locations, with expected in-office work as needed:
• Boston, MA
• Dallas/Fort Worth, TX
• Fort Lauderdale/Miami/Orlando/Tampa, FL
• Louisville, KY
• Nashville, TN
• New York, NY
• Washington, DC
• Approximately 15% travel.
• While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
• Scheduled Weekly Hours: 40
• Pay Range: $126,300 - $173,700 per year
• This job is eligible for a bonus incentive plan based upon company and/or individual performance.

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.