Product Implementation Associate

Product Implementation Associate

We are seeking a client-driven Product Implementation Associate to join our Implementations team in St. Louis Park. Reporting to the AVP Product Implementations, this role is responsible for the implementation of basic Treasury Management products, ensuring the setup is completed accurately and timely, and training is customized to meet the client's needs.

RESPONSIBILITIES:

• Provide clients with responsive support and accurate service over the phone, via email, or in person with focus on strengthening the relationship
• Setup Treasury Management products, including Commercial Online Banking ("The Bridge"), Mobile Banking and Business Bill Pay and complete modifications to existing services on related systems, ensuring proper product usage and standards are met and maintained
• Identify product utilization best practices based on business needs and provide tailored client training on site or Microsoft Teams as needed
• Ensure all Treasury Management clients receive a positive client experience
• Provide backup assistance to general support needs
• Save appropriate Treasury Management related documentation into Bridgewater's internal record retention system
• Maintain up to date knowledge of Treasury Management products system functionality
• Perform other duties as assigned or needed

QUALIFICATIONS:

• 3+ years of banking experience
• Superior customer services skills
• Excellent organizational, written, and interpersonal communication skills
• Exceptional time-management skills with the ability to multi-task and prioritize efficiently to ensure critical deadlines are met
• Ability to identify and resolve problems effectively
• Strong attention to detail
• Knowledge of Cash Management products preferred
• Knowledge of Fiserv software preferred

ABOUT BRIDGEWATER BANK:

Picture yourself at one of the Twin Cities' best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank.

We're on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that's why we've created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way.

At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?

COMPENSATION & BENEFITS:

The typical annual base pay range for this role is between $49,000 - $54,000. Compensation may vary based on individual job-related knowledge, skills, expertise, and experience. This position is eligible for a discretionary annual incentive program driven by organization and individual performance.

Bridgewater Bank provides a broad offering of competitive benefits including (but not limited to):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Parental leave
• 401(k) with employer match
• Paid vacation & paid holidays

PLEASE NOTE:

The above is intended to describe the general content of and requirements for this position. It is not to be construed as an exhaustive list of duties, responsibilities, or requirements. It is Bridgewater Bank's policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.

STATUS: Exempt

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.