Desktop Support Specialist
GTN Technical Staffing
Job Description
Job Description
Field Support Specialist with over three years of hands-on experience delivering technical assistance and operational support across enterprise environments. Skilled in maintaining strong communication with cross-functional teams, including project coordinators, technical consultants, client stakeholders, internal staff, and third-party partners.
Core Responsibilities:
- Deliver onsite and remote support for workstation hardware, software applications, and connected peripherals.
- Diagnose technical issues, complete component swaps, perform equipment imaging, upgrades, and device restoration activities.
- Configure and deploy user systems, applications, and related infrastructure according to operational standards.
- Build productive working relationships with internal departments and external service providers to ensure seamless service delivery.
- Monitor and identify recurring technical concerns that may negatively affect end-user productivity and proactively recommend corrective actions.
- Accurately document work performed, status updates, and resolutions within the company’s ticketing and service management platform.
- Communicate large-scale or site-impacting incidents to leadership teams in a timely manner.
- Share process improvement recommendations and technical insights with support teams to strengthen overall support operations.
- Validate functionality and performance of user devices, accessories, and related technology before completion of service requests.
- Collaborate effectively in fast-paced team environments while maintaining a high standard of professionalism and customer service.
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Company Description
GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.
Vacancy posted 7 days ago
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