Senior Station Manager

Role Description

AMZL Sr. Station Leaders are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.

• Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations.
• Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan.
• Problem-solves for closing gaps between performance and goals.
• Sets and clarifies requirements and expectations for Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis.
• Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
• Presents operational metrics regularly to the senior leadership team.
• Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Leverages the Operations, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Cultivates strong culture and engagement throughout all levels of the delivery station team.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Qualifications

• Bachelor's degree or equivalent.
• 7+ years’ direct management experience, including a salaried, hourly and agency workforce, in a logistics, fulfillment, last-mile manufacturing, engineering, production or distribution environment.
• Demonstrated track record of delivering performance and financial based results in high pressure environments.
• Experience with performance metrics and process improvement and lean techniques.
• Experience with the full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations.
• Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems.
• Excellent communication skills (including local language and English, written and verbal).
• Experience managing third party resources on a regional/national scale.
• Experience managing contingent workforce in a business with peak seasons.
• Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays.
• Degree in Engineering, Operations or related field and MBA preferred.
• Experience in a startup environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Interest in long-term career development.

Requirements

• Work safely and cooperatively with other employees, supervisors, and staff.
• Adhere to standards of excellence despite stressful conditions.
• Communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service.
• Follow all federal, state, and local laws and Company policies.
• Exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans).
• EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off.
• Parental leave.