Senior Customer Service Manager
Virtual Vocations Inc
Acting as the primary contact for customer support, the full-time Senior Customer Service Manager will oversee service and maintenance activities for clients in the power generation industry, ensuring timely resolution of issues and maintaining strong customer relationships in a remote setting. Key responsibilities Manage customer concerns and provide technical and business support for assigned regions and product lines Influence strategy development and resource control while ensuring compliance with operating policies Lead functional teams or projects, utilizing high-level judgment to address complex operational challenges Required qualifications Bachelor's Degree from an accredited university or college, or equivalent experience in the power generation industry Minimum of 5 years of experience in power plant field services or contract performance management Ability to travel less than 25% of the time Specialized knowledge within the power generation function Demonstrated ability to assess and improve operational processes and services
Vacancy posted 2 days ago
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