Service Specialist II

Job Description

Job Description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that’s committed to putting children and families first.

• Position :Service Specialist II
• Location: Orlando, FL
• Hours : Monday-Friday, 8a-5p (rotating on-call)

THE POSITION: Acts as trainer and resource for Service Specialist staff, supporting Dispatcher role as needed. Responsible for delivering and picking up patient supplies and equipment to/from their homes in accordance with all policies and procedures.

• Reviews policies related to Service Specialist roles, identifying necessary changes as appropriate.
• Solves daily delivery issues to help the department run smoothly and cost effectively.
• Acts as main trainer for new and existing staff, to include being on-call resource during new hire orientation.
• Trains current staff when they are assuming new responsibilities.
• Supports Dispatcher as needed, filling in as Dispatcher during PTO/absences.
• Assumes on-call duties when coverage issues arise, often on short notice.
• Establishes and maintains effective relationships with the patients, families, and caregivers as well as all PHS employees.
• Schedules and makes deliveries to patients’ homes in a timely manner.
• Confirms delivery and reports potentially unsafe conditions.
• Performs and instructs the initial set-up of oxygen and some DME.
• Performs data entry functions to log customer visits, conversations and follow-ups.
• Coordinates regular maintenance service to company vehicles.
• Assists with warehouse duties and equipment processing as needed.
• Manages time efficiently and be competent in estimating drive times.

REQUIREMENTS:

• High school diploma or general education degree (GED); or 2+ years related experience and/or training; or equivalent combination of education and experience.
• Durable medical equipment (DME) experience preferred
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
• Experience in Brightree EHR a plus!

Certificates, Licenses, Registration

• Valid State Driver’s License (must have a clean record)

Preferred Qualifications

• Ability to use navigation system and follow maps.
• Basic computer skills including Word and Excel

THE COMPANY:

Pediatric Home Service is a pediatric home health agency that has provided high quality DME and nursing services to children that are medically fragile since 1990. Our services allow our clients to remain and thrive in their homes, schools, and communities. The majority of the clients we serve are age’s birth through 21 years old and have a variety of technologies that might include a trach, ventilator or g-tube.

BENEFITS:

• Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
• 401(k) Matching to help secure your future
• Tuition Reimbursement to support your educational and professional growth
• Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
• A supportive and fulfilling work environment where your contributions directly impact children’s health and well-being

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance.