Client Experience Specialist (Customer Care & Scheduling)

Client Experience Specialist (Customer Care & Scheduling) Customer Experience | Client Support | Scheduling & Communication Location: Pullman, WA Position: Full-time Cherie Amour is seeking a Client Experience Specialist to join our Customer Experience team. This role is focused on creating a seamless, supportive, and elevated experience for every client from first inquiry through post-session communication. You will be the voice and communication hub of the client journey, ensuring every client feels informed, cared for, and confident at every step. This role is focused on delivering an elevated client experience through clear communication, thoughtful coordination, and strong operational support. What You'll Do Client Communication & Support Handle inbound and outbound client calls, emails, and texts. Provide clear, friendly, and accurate information about services, sessions, and scheduling. Ensure clients feel supported, informed, and confident throughout their experience. Scheduling & Coordination Book, manage, and adjust client appointments. Coordinate schedules between clients and internal teams. Ensure all bookings are accurate and properly documented in the system. Client Experience Management Guide clients through pre-session preparation and post-session follow-ups. Maintain consistent communication to reduce confusion and improve client satisfaction. Proactively follow up with clients to ensure smooth progression through their journey. CRM & Administrative Support Maintain accurate and up-to-date client records in the CRM. Track client communication, status, and scheduling details. Support internal team organization through clean and consistent data entry. Team Collaboration Work closely with sales, marketing, and production teams to ensure a seamless client journey. Communicate client needs, updates, and issues clearly across departments. Help identify ways to improve the overall client experience. This Role Is a Strong Fit If You Are confident and comfortable communicating with clients over the phone. Enjoy helping people and creating positive, seamless experiences. Are highly organized and detail-oriented. Can manage multiple conversations, schedules, and tasks at once. Communicate clearly, warmly, and professionally in all situations. Are dependable, consistent, and proactive in follow-up. Thrive in a structured, fast-paced environment. Requirements 1+ years of experience in customer service, client relations, scheduling, or administrative support. Strong communication skills (phone, email, and text). High level of organization and attention to detail. Comfortable using CRM or scheduling systems. Ability to multitask and manage priorities efficiently. Professional, friendly, and calm communication style. Preferred Experience Experience in a client-facing or appointment-based business. Familiarity with CRM or booking systems. Experience working in a service-based or experience-driven business. Compensation & Benefits Competitive hourly pay (based on experience) Performance-based bonus opportunities Medical, dental, vision, life, LTD, and 401(k) Paid vacation and sick leave Paid training and ongoing development Opportunity for growth within the client experience team #J-18808-Ljbffr EmergencyMD