Customer Service Representative (Bearing and Power Transmission )

Job Description

Job Description

Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.

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Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative will respond to customer inquiries regarding company products and services, process customer phone orders, check availability of stock and shipping dates, quote prices, fill orders to customer specifications, process sales data via computer, and assist the outside sales team by preparing price quotes and sourcing products.

Responsibilities of the  Customer Service Representative - Bearing and Power Transmission  include, but are not limited to:

• Responding to customer inquiries regarding company products and services
• Processing customer phone and e-mail orders
• Checking availability of stock and shipping dates
• Quoting prices, filling orders to customer specifications and processing sales data via computer
• Assisting the outside sales team by preparing price quotes and sourcing products
• Assisting with warehouse duties when needed

Qualifications of the  Customer Service Representative - Bearing and Power Transmission  include, but are not limited to:

• 1+ year (s) of experience in electrical, hydraulics, pumps, bearings and power transmission, MRO, cutting tools and /or safety products preferred

Foundational understanding of industrial products and their applications, with the ability to assist customers in identifying the right solutions. Prior exposure to technical product lines helps in supporting sales efforts, troubleshooting basic issues, and providing product recommendations. 

• Knowledge of Microsoft Office (Excel, Word, Outlook) 

Able to create and update spreadsheets, prepare documents, manage emails, and efficiently navigate computer-based systems used for quoting, order entry, and customer communication. 

•  Excellent communication skills 

Able to communicate clearly and professionally across phone, email, and in-person interactions. Comfortable explaining product information, resolving customer issues, and working with internal teams to ensure a smooth customer experience.

• Attentive and highly motivated to learn new product lines 

Demonstrates curiosity and willingness to expand product knowledge in a fast-paced environment. Able to retain technical information and apply it to customer needs effectively. 

• Prior inside sales/customer service experience preferred 

Experience working directly with customers, processing orders, generating quotes, or supporting sales teams is beneficial. Ability to handle inquiries, solve problems, and maintain positive relationships with repeat customers. 

• Strong data entry skills; organized, able to multitask, and focused on customer satisfaction 

Capable of handling multiple requests at once while maintaining accuracy in orders, pricing, and documentation. Organized approach to workload with a strong commitment to timely, high-quality customer service. 

Additional Information:

• Physical Demand:  N/A
• Working Conditions : Office Environment
• Training/Certifications: Microsoft, Epicor Profit 21, Industrial Power Transmission Training Preferred 
• Shift Time/Overtime:  Monday-Friday, 8:00 a.m.-5:00 p.m.
• Travel:  N/A 
• Education:  High School Diploma or GED Required, Associate's or Bachelor's degree preferred 

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Location: USA:TX:Grand Prairie

DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week, including: medical, dental, vision, flexible spending account, paid holidays, life and disability insurance, and additional supplemental benefits. All employees are eligible to participate in the 401(k) plan. 

Salary is commensurate with experience. Except where prohibited by state law, all offers of employment are contingent upon successfully passing a drug test. DXP is an equal opportunity employer and participates in E-Verify. EOE/M/F/D/V.