Help Desk Level 1

We are seeking a knowledgeable IT Technician to join our team. As the IT Technician, you will be responsible for ensuring our computer systems, networks, and equipment are operating at peak performance. You will also handle all IT support requests and assist colleagues with their IT needs. Your role is vital to the smooth operation of our company and allowing us to reach our business goals. The ideal candidate has strong technical skills as well as excellent customer service and communication skills. Responsibilities Provide outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. Perform password resets and account unlocks. Set up and troubleshoot Multi-Factor Authentication (MFA). Troubleshoot printer issues, including installing and configuring printer drivers. Onboard new users: create user accounts, assign email addresses, and grant SharePoint access in accordance with the documented SOP. Install and configure software Onboard users into Password Manager Set up new desktops through Microsoft Intune, ensuring all necessary applications are installed based on the Client's request. Check and verify that backups are completing successfully. Review XDR logs, triage security alerts, and action or elevate as appropriate. Enter all service requests, incidents, and problems into the ticket tracking system with accurate, detailed information. Perform other duties as assigned. Qualifications A bachelor’s degree in Computer Science or Information Technology Minimum 1 Year of Experience (entry-level candidates may be considered). Working knowledge of the Microsoft 365 ecosystem and Windows desktop support Strong troubleshooting and analytical skills Ability to work well as part of a team Strong written and verbal communication skills Understanding of data privacy and security Strong technical documentation skills and the discipline to follow SOPs. Working knowledge of remote connectivity technologies such as TeamViewer, VNC, and Microsoft Remote Desktop. Experience with ConnectWise (preferred) Strong communication and interpersonal skills. Compensation: $45,000.00 - $55,000.00 per year #J-18808-Ljbffr