Floor Manager

Job Details

We are looking for a motivated and experienced Floor Manager to join our Front of House team. The Floor Manager is responsible for aiding service with a variety of duties from service training, hosting, expo, guest relations, wine sales, and special event planning.

We are looking for someone with experience, passion for hospitality, a creative can-do mentality, and the ability to take coaching.

Floor Manager Roles and Responsibilities

• • Purport a culture of cohesive teamwork throughout each shift; be involved
  • Keep track of progress in newly hired staff, specifically in regards to skill sets and attitude
  • Maintain composure and mindfulness when coaching team members
  • Hold service team to the standards laid out in our training.
  • Ability to learn wine knowledge and to coach new staff on the beverage program
  • Organization and execution of expo station
  • Running the front at the host stand, with, or in place of a host;
  • Appropriately pacing service for optimal experiences not simply for cover counts or servers financial gain
  • Supporting our team through delegation as well as hands-on help;
  • Handling any issues that arise with guests in a thoughtful and professional manner;
  • Handling any issues that arise with team members in a mindful and professional manner;
  • Expediting food effectively at the window;
  • Keeping eyes on all functions of service, including marking, running food, striking, side work, seating, bartending, wine service, etc…

Floor Manager Requirements and Qualifications

• Education: High School Diploma or equivalent, preferably BA in a related field.
• Relevant Work Experience: 3+years of related food, beverage, and/or service experience.
• Communication Skills: Effective verbal and written communication skills.
• Leadership Skills: Proven capabilities to lead, inspire, and manage team performance effectively. 
• Physical Requirements: Ability to frequently lift up to 50 pounds, ability to utilize stairs regularly, stamina to work 40 hours+ per week.