Social Media Community Manager

Social Media Community Manager

The Social Media Community Manager supports engagement across brand social channels by monitoring conversations, identifying trends, responding to consumers, and helping maintain a consistent brand voice. This role contributes to brand reputation, consumer engagement, and business insights by turning social conversations into actionable recommendations and supporting cross-functional marketing initiatives.

Manage daily community engagement across brand social channels, including posting, commenting, social listening, and escalating issues when appropriate.

Monitor comments, direct messages, mentions, and online conversations across social media platforms.

Respond to consumers in a thoughtful, professional, and on-brand manner while following established escalation guidelines.

Identify opportunities to strengthen engagement, increase brand affinity, and foster community growth.

Monitor emerging trends, cultural moments, risks, and consumer sentiment, and communicate findings to stakeholders.

Maintain a consistent brand voice across all social media platforms.

Partner with Influencer & Content, Brand, and other cross-functional teams to support campaign objectives and priorities.

Provide recommendations on content themes, messaging, and FAQs based on community feedback and audience interactions.

Track community trends, consumer questions, and overall sentiment.

Translate social conversations into actionable insights and recommendations for internal teams.

Participate in brainstorming sessions and collaborate with the Influencer & Content team to develop new ideas and strategies.

Support reporting efforts related to engagement metrics and community health.

Follow community management best practices and moderation guidelines.

Strong writing, editing, and communication skills with close attention to tone and detail.

Strong interest in social media, brand storytelling, digital marketing, and online culture.

Familiarity with social media platforms including Instagram, TikTok, Facebook, X, Pinterest, and LinkedIn.

Strong judgment and professionalism when engaging in public-facing communications.

Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Demonstrated willingness to learn, receive feedback, and continuously develop skills.

Experience identifying social media trends, cultural moments, and emerging conversation themes.

Experience using community insights to generate content ideas and recommendations.

Familiarity with social listening, community management, analytics, or reporting tools.

Current college student or recent graduate pursuing or holding a degree in Marketing, Communications, Journalism, Public Relations, or a related field.

Minimum of 2 years of experience managing social media accounts for a club, campus organization, small business, personal brand, or similar project.

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.