Assistant Center Manager

Mgr Asst Plasma Center Responsibilities In the absence of the center manager, overall authority over center operations production goals, monitor net yields and implement improvement plans as required. Meet daily, weekly and monthly deadlines and maintain operational records. Independently determine center labor usage to meet business needs and support meeting the established center production goals. In collaboration with the center manager, manage all inventories to optimum levels by maximizing efficiencies, customer service levels and minimizing investment. Maintain center’s operational records and meet daily, weekly and monthly deadlines. Ensure efficient donor flow throughout the center, identify problem areas and implement corrective action as needed. Ensure compliance with all Company SOPs and applicable federal, state and local regulations. Perform nearly all staff tasks and duties, providing training and critique to employees at a proficiency level adequate for their performance. In the absence of the center manager, assume all aspects of financial oversight, monitor net yields and implement plans for improvement. Consistently meet daily, weekly and monthly deadlines. Ensure financial targets are met at all times and adhere to cash management, financial reporting and other financial responsibilities. Support the center philosophy of continuous improvement by collecting and analyzing data to maintain and improve center quality, efficiency and profitability. Implement effective corrective action plans when appropriate. Assist quality compliance by meeting company, regulatory and customer requirements to safeguard the purity and efficacy of the plasma and the safety of donors and employees. Assist with all audits by working with quality personnel and the QA team to develop effective corrective action plans for any deficiencies noted during audits. Follow all HSE and OSHA policies and procedures, ensuring the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements. Maintain a clean, efficient work environment and ensure the center has sufficient operating supplies and forms. Conduct routine internal procedures and documentation audits as needed. Support facility maintenance to the highest safety, compliance and cleanliness standards. Partner with corporate facilities to ensure continuous compliance. Conduct recruitment, training, development, counseling and termination. Manage employee turnover within center operations, adhere to HR policies and practices, and communicate effectively with HR to ensure compliance. Ensure excellent customer service by all staff, providing a model of good customer service, and effectively resolving complaints or concerns. Support all marketing and advertising to achieve desired results, making applicable recommendations for improvement. Represent the Company and center in the community, with local publications, vendors and other businesses. Maintain confidentiality of all personnel, donor and center information. Perform other job-related duties as assigned. Education Bachelor’s Degree preferred Equivalent combination of education and professional work experience required Experience Minimum 1 year supervisory or leadership experience responsible for overseeing the activities of others required OR Completion of CSL Plasma Leadership Development program Additional Comments Maintain company Technical Training certification Working Conditions Ability to make decisions which have significant impact on the department’s credibility, operations and services Ability to formulate complex and comprehensive materials such as authoritative reports of major scope and impact, and to make formal presentations Reach, bend, kneel and have high level of manual dexterity to lift boxes, carry instruments, pull or push furniture and/or supplies Overnight travel required up to 10% of the time Generally spends 80% of the time standing and walking and 20% of the time sitting Occasionally lift and carry up to 25 lbs. Occasionally perform tasks while standing and walking up to 100% of the time See, hear and speak with customers and center employees Approximately 60% of the time is spent managing center by auditing, improving operations and observing ongoing operations through the center Exposure to hazardous chemicals, extreme temperatures and to blood borne pathogens Required to wear Personal Protective Equipment while performing specific tasks or in certain areas Fast paced environment with frequent interruptions Mgr Asst New Center Support Responsibilities Lead all onsite training activities for new center training, including daily debrief sessions with trainers and center leadership to determine training progress and adjust training as necessary. Monitor training efficiency, ensuring completion rates meet established targets and provide progress reports to Manager, New Center Support. Schedule new center training team to match onsite training needs, monitoring trainer performance to ensure daily goals are met. Ensure that new center Designated Trainers effectively deliver process knowledge to all staff members and that training is compliant with company SOP and HSE policies. Provide oversight of training team employee relations issues and collaborate with Manager, New Center Support, adhering to all HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure HR compliance. Provide support and guidance to Designated Trainers through effective training and coaching, using Adult Learning Styles to coach on challenging training situations, and collaborating with Manager, New Center Support and/or L&D as needed. Coordinate with multiple new center leadership teams to evaluate new training team performance, provide feedback on trainee progression, and minimize training distraction or impact to operational center. Ensure effective communication between new center leadership, Manager New Center Support, Designated Trainers and Trainees during the training process. Provide a model of good customer service to employees, communicate openly with customers, and effectively resolve complaints or concerns, collaborating with center management to ensure excellent customer service by all new staff and trainers. Qualifications Bachelor’s degree or equivalent combination of education and relevant work experience 1+ year supervisory or leadership experience or Completion of CSL Plasma Leadership Development program Company Technical Training Certification All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications. #J-18808-Ljbffr CSL