Service Manager

Job DescriptionJob DescriptionAt Feyer Ford of Ahoskie, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Feyer Ford of Ahoskie is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.BENEFITSResponsibilitiesAssist customers in servicing, repairing and explaining each service neededUnderstand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessHire and supervise all service department personnel, as well as monitor their performance in servicing customersCraft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new businessMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyQualificationsA minimum of 3 years of experience as a service manager or certified Ford service advisor looking for a move up!Strong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race, color, religion, age, sex, national origin, disability status, genetics, protectedveteran status, sexual orientation, gender identity or expression, or any other characteristicprotected by federal, state or local laws.