Inside Sales Account Specialist

Job Description

Job Description

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Position Title: Inside Sales Account Specialist

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Department/Business: Sales / Modern Ice Equipment & Supply

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Reports To: Sales Operations Manager in CSG

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Location: Cincinnati, OH & Greendale, IN

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Employment Status: Full-Time

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FLSA Status: Non-Exempt

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Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. | On-Site

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Effective Date: 08/12/2026 rev.

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Position Summary

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The Inside Sales Account Specialist is responsible for proactively growing and managing a client portfolio across an assigned region. This role partners closely with Outside Sales, educates customers on products and solutions, supports order processes, and delivers high-quality, relationship-focused service. Products and services include capital equipment and consumables for the ice industry.

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Ideal candidates are positive, driven, relationship-focused, and genuinely excited to help clients succeed while contributing to business growth through proactive account development and back selling.

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Essential Duties and Responsibilities

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The essential functions include, but are not limited to, the following:

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• Proactively grow and manage a client portfolio across an assigned region
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• Partner closely with the Outside Sales team to exceed customer expectations
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• Educate customers on product features, benefits, and related solutions; identify and pursue appropriate upsell and cross-sell (back selling) opportunities
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• Support order entry, tracking, and client transition to the Ecommerce platform
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• Resolve client issues with empathy and efficiency; field shipment and warranty issues and escalate to the Customer Advocate Group as needed
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• Manage time and priorities to achieve service level and customer satisfaction goals
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• Continuously expand product knowledge and skills
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• Deliver memorable, people-focused service at every interaction
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• Perform other duties as assigned
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Minimum Qualifications (Knowledge, Skills, and Abilities)

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• 3 years of account management or inside sales experience (B2B preferred)
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• Strong interpersonal skills, emotional intelligence, and customer-first mindset
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• Ability to adapt, learn quickly, and maintain goal focus
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• Comfort with Microsoft Office Suite and CRM platforms
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• Manufacturing or industrial supply experience a plus
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• College degree preferred
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• Bilingual (English/Spanish) a plus!
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Physical Demands and Work Environment

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• Must be able to remain in a stationary position for prolonged periods of time
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• Ability to communicate effectively by telephone and email
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We want to ensure that all applicants have a fair and equal chance, so we’re using a TestGorilla assessment ( This minimizes unconscious bias in our hiring process. Successful candidates will be invited to a job interview.

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Ready to join our team? Start by clicking the link below or copy and paste to your browser.

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The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.