ServiceNow Developer

ServiceNow Developer

Location:

Radnor, PA (Hybrid)

Schedule: Full-Time Day Schedule (On-Call Rotation)

Compensation: $85,155.20 - $131,913.60

Why This Role Matters

Join Main Line Health as a ServiceNow Developer and play a key role in supporting and enhancing enterprise-wide automation and IT service delivery. This is a hands-on development role focused on building, configuring, and maintaining solutions that improve access to IT services and streamline operational processes.

You'll work alongside a collaborative, high-performing team to deliver impactful enhancements across the ServiceNow platform. This role is ideal for someone who enjoys problem-solving, building efficient workflows, and contributing to continuous improvement in a dynamic environment.

You won't just maintain solutions, you'll help refine processes, improve functionality, and support a platform that directly impacts employee and patient experiences.

Benefits & Perks

• Up to 240 hours (6 weeks) of paid time off annually
• Comprehensive medical, dental, and vision coverage
• 100% Employer-Funded Pension Plan + 403(b) Match
• Tuition reimbursement of up to $6,000 annually
• Professional development, training, and certification support
• Employee discounts on services and activities
• Free employee parking

What You'll Do

• Develop, configure, and support ServiceNow ITSM solutions across core modules
• Build and enhance workflows to improve service delivery and reduce process gaps
• Translate business and end-user requirements into functional system solutions
• Perform system configuration, customization, and scripting (e.g., business rules, UI policies, catalog items)
• Support integrations with third-party systems and enterprise technologies
• Participate in testing, deployment, and ongoing system enhancements
• Contribute to platform stability, performance, and continuous improvement
• Participate in an on-call rotation to support operational needs

Team Collaboration & Growth

While this role does not include formal leadership responsibilities, you will play an important role in supporting team success and platform development.

In this role, you will:

• Partner with engineers and architects to deliver effective technical solutions
• Collaborate with stakeholders to understand requirements and improve user experience
• Contribute to knowledge sharing and team best practices
• Build technical expertise and grow within the ServiceNow platform

What You Bring

Required

• 1-3 years of experience working with the ServiceNow platform
• Experience configuring core ServiceNow modules (HRSD, Incident, Problem, Change, Service Catalog, etc.)
• Hands-on experience with workflows, business rules, UI actions/policies, and system configurations
• Basic scripting experience (JavaScript, XML, HTML, SQL, or PowerShell)
• Understanding of IT Service Management (ITSM/ITIL) processes
• Ability to translate business requirements into technical solutions
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong collaboration and communication skills

Preferred

• ServiceNow Certified System Administrator (CSA)
• ITIL Foundation certification
• Experience with integrations (SOAP, REST, web services)
• Familiarity with LDAP, Active Directory, ADFS, or SSO
• Experience supporting application lifecycle processes (design, development, testing, deployment)
• Experience promoting update sets across ServiceNow environments
• Experience in healthcare or a highly regulated environment

Join Our Team

At Main Line Health, we believe diverse perspectives strengthen our ability to deliver exceptional care. You'll join a team united for a shared purpose: providing superior service and improving lives-for our patients, employees, and communities.

Make an Impact!

Employee Status: Regular

Schedule: Full-time

Shift: Day Job

Pay Range: $85,155.20 - $131,913.60

Job Grade: 114