Referral Coordinator

Job DescriptionJob Description

Referral Coordinator

Clinic : We Care Daily Clinics

About We Care Daily Clinics:

We Care Daily Clinics (WCDC) is a warm, welcoming, and modern facility that provides treatment for addiction in a person-centered environment located in Auburn. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care to those we serve.

Referral Coordination:

• Internal Referrals: Process and track all referrals within We Care Daily Clinics across departments (medical, counseling, case management, nursing, and safety).
• External Referrals: Facilitate referrals to outside providers or agencies for services outside our Clinic scope (e.g., specialty medical care, imaging, behavioral health, housing, social services).
• Incoming Referrals: Receive and review referrals coming into We Care from other facilities or providers within 24 hours of receipt; ensure timely scheduling, documentation, and communication.

Insurance Verification, Authorization & Compliance:

• Verify member eligibility and secure prior authorizations when required.
• Maintain accurate and timely records in the EHR and referral tracking system; update status changes and outcomes.
• Prevent unclosed or lost referrals ("referral leakage")
• Ensure all actions align with HIPAA and 42 CFR Part 2 confidentiality regulations, especially when handling substance use disorder-related information.

Communication & Collaboration:

• Contact members regarding referral details, explain next steps, confirm appointments, and address barriers to care.
• Maintain positive and provider feedback on communication and support.
• Partner closely with Care Navigators, Medical Providers, SUDPs, and Clinic Leadership to ensure coordinated member care.
• Support staff onboarding and provide ongoing guidance on referral procedures and documentation expectations.

Reporting & Quality Improvement

• Generate and maintain monthly referral reports, including referral volume, completion rates, turnaround times, and barriers.
• Identify referral process gaps, propose workflow improvements, and support implementation.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Health Administration, Social Work, or related field preferred.
• 2+ years of experience in healthcare referral coordination, patient navigation, or medical case management required.
• Familiarity with healthcare documentation, insurance authorizations, and EHR systems.
• Strong communication, organization, and time-management skills.
• Demonstrated ability to manage high referral volumes with attention to accuracy and timeliness.
• Commitment to trauma-informed, culturally responsive care.
• Bilingual (English/Spanish or other language) preferred.

Working Conditions

• Office and clinic-based environment.
• Regular interaction with internal and external partners via phone, email, and in-person communication.
• Moderate stress level due to multitasking and coordination responsibilities.
• May require occasional travel between sites in King and Pierce County.

Equal Employment Opportunity (EEO) Statement

We Care Daily Clinics is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needwithout regard to race, color, religion, creed, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, marital status, disability, veteran status, genetic information, or any other protected status under applicable laws.

Tribal Preference Statement

In accordance with applicable Tribal and Federal laws, Tribal preference will be given to qualified candidates who are members of a federally recognized tribe. xhqgsiq We Care Daily Clinics and Indigenous Pact are proud to partner with Tribal communities to expand access to high-quality, culturally grounded care.