Product Support Technician

Position Summary / Essential FunctionsRespond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumersAnswer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.Understands electrical drawings and schematicsCommunicate with general contractors, designers and architectsWork with Engineering to develop installation solutionsPerforms other duties as requiredKnowledge, Skills, Abilities, CompetenciesWorking knowledge of Microsoft OfficeQuantitative skills and mechanical aptitudePersonal accountability for department/company improvementExcellent verbal and written communication skillsAbility to interact with other departmentsGood organizational skillsStrong problem solving and decision making skillsCore ValuesDeliver ServiceBe PositiveEmbrace FamilyBe a Team PlayerShow IntegrityHave GritJob TypeFull-time / HourlyPay: $22.00 - $30.00The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.Benefits:401(k) with company matchDental insuranceHealth insuranceVision insuranceHealth Savings Account (HSA)Voluntary Life InsuranceEmployee Assistance ProgramWellness ProgramPaid holidaysPaid time offEducationHigh School or better.Experience1-3 years: Work experience in door installation and Auto CAD is a plus but not required.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.