Risk Operations Supervisor - GA - On Site

Risk Operations Supervisor

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Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees.

Position Summary

The Risk Operations Supervisor provides hands-on, day-to-day operational leadership for the Risk Operations function, supporting Underwriting, Loss Control, and Workers' Compensation Claims activities. This role is responsible for supervising staff, ensuring consistent execution of established processes, maintaining compliance with regulatory, carrier, and internal requirements, and supporting the effective delivery of risk management services. The Risk Operations Supervisor serves as a key liaison between frontline team members and Risk Operations leadership, ensuring operational efficiency, quality, and accountability.

Essential Duties and Responsibilities

• Provide day-to-day supervision of the Risk Operations team, including Coordinators, Associates, Specialists, and Senior Specialists.
• Assign, prioritize, and monitor workloads to ensure service levels, turnaround times, and quality standards are met.
• Process and oversee timekeeping, PTO requests, scheduling, and coverage planning for the team.
• Deliver regular coaching, feedback, and performance guidance to team members.
• Serve as the first point of escalation for operational issues, complex cases, and workflow challenges.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Support underwriting, loss control, and workers' compensation claims operations by ensuring accurate documentation, data integrity, and timely follow-up.
• Assist with the coordination and execution of loss control activities and follow-up on recommendations.
• Participate in workers' compensation claim reviews and operational discussions, escalating concerns as appropriate.
• Support the administration of PEO workers' compensation programs, renewals, and ongoing carrier requirements.
• Ensure risk-related operational processes align with organizational policies and legal requirements.
• Monitor team activities to ensure compliance with safety legislation, regulatory requirements, carrier guidelines, and internal policies.
• Conduct routine quality reviews and audits of work products to ensure accuracy, consistency, and completeness.
• Identify trends, gaps, or recurring issues and recommend process improvements to Risk Operations leadership.
• Assist with updating and maintaining standard operating procedures (SOPs) and training documentation.
• Prepare and contribute to operational reports related to productivity, claims activity, underwriting support, and service performance.
• Communicate regularly with the Risk Operations Manager regarding workload capacity, escalations, and operational risks.
• Serve as a liaison with internal departments to resolve inter-departmental issues and support risk management objectives.
• Support special projects and initiatives as assigned by Risk Operations leadership or senior management.
• Build, maintain and promote relationships with team members, peers across disciplines, and all other company team members ensuring effective coordination of communications and services affecting clients.
• Attend webinars and training to stay up to date on best practices related to the company and department.
• Complete projects and other duties as assigned by supervisor.

Knowledge, Skills, and Abilities

• Working knowledge of risk management, workers' compensation, underwriting, and PEO insurance operations.
• Ability to supervise and direct the work of others while remaining operationally hands-on as needed.
• Strong organizational, analytical, and problem-solving skills.
• Ability to follow, enforce, and help improve established policies and procedures.
• Effective verbal and written communication skills.
• Ability to build collaborative relationships and work effectively with leadership and cross functional partners.
• Proficiency in Microsoft Word, PowerPoint, and Excel, as well as internal systems.
• Ability to prepare reports, correspondence, and operational documentation.

Education & Experience

• High School diploma required.
• College degree in risk management, insurance, business, or a related field preferred but not required with relevant experience.
• Minimum of 3 years of experience in workers' compensation, underwriting, risk operations, or related PEO functions.
• Prior supervisory, lead, or coordination experience required.

Required Licenses and/or Certifications

• None

Physical, Mental, & Communication Demands

Physical Demands

• Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
• Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Mobility: Ability to travel occasionally for meetings, events and partner visits. Occasional walking or traversing throughout the office to meet with leaders and other employees.
• Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
• Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.

Mental Demands

• Attention to Detail: High level strategic thinking combined with attention to operational detail.
• Problem-Solving: Strong problem-solving skills with a focus on scalability and efficiency.
• Multitasking: Ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Decision-Making: Sound judgement and decision-making in ambiguous or complex situations.
• Adaptability: Ability to adapt to changing market conditions and partner needs.
• Stress Management: Resilience under pressure and adaptability to shifting business needs.

Communication Demands

• Interpersonal Skills: Ability to build and maintain strong relationships and communicate effectively with employees, managers, clients and external vendors.
• Negotiation: Skilled in negotiation, conflict resolution, and influencing without authority.
• Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
• Verbal and Written Communication: Exceptional verbal and written communication skills for executive-level reporting, cross functional coordination, and team leadership. Ability to clearly articulate strategy, goals, and expectations across diverse teams.
• Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership.

Environmental Conditions Indoor, office environment. May occasionally have moderate noise level from copiers, printers, or coworkers. Disclaimer This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. This document does not create an employment contract, implied or otherwise. Employment remains "at will".

This position is eligible for the following benefits:

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.