Analyst

Responsibilities Support the Run Model Support day-to-day operations of automations, integrations, and SaaS platforms Participate in support activities including incident triage, ticket resolution, and business support requests Follow established prioritization and escalation processes when handling support issues Assist in maintaining service stability by identifying issues and escalating risks appropriately Contribute to reducing recurring issues through documentation and continuous improvement Maintain and update Standard Operating Procedures (SOPs) and knowledge base content Partner with senior analysts and stakeholders to gather and document business and functional requirements Support creation of deliverables such as process flows, requirements documentation, and test cases Help translate business needs into clearly defined requirements for technical teams Participate in testing efforts, including executing test cases and documenting results Assist with small enhancements or project workstreams under guidance Provide operational and functional support across SaaS tools and integrations including things like SnapLogic, Power Automate, Copilot Agent Development and prompt engineering Work with technical team members to troubleshoot and resolve system issues Assist in basic configuration, monitoring, and validation of integrations and automation workflows Escalate complex issues to senior team members or vendors when appropriate Learn platform capabilities, data flows, and integration dependencies Identify opportunities to reduce complexity, standardize processes, and improve system reliability Suggest improvements based on recurring support issues or inefficiencies Contribute to automation and process optimization efforts where possible Participate in retrospectives or team discussions to capture learnings and improve outcomes Develop working relationships with business stakeholders and IS team members Seek to understand business processes, systems, and data flows Provide responsive, customer-focused support to end users Actively seek guidance and feedback to improve performance and skills Requirements Exposure to business, technology, or analytics through education, internship, or early career experience Familiarity with documenting processes, requirements, or technical workflows Demonstrated ability to learn new tools, systems, or technologies Communicate clearly with both technical and non-technical audiences Follow defined processes while identifying opportunities for improvement Manage multiple tasks with direction and guidance Troubleshoot basic issues and escalte appropriately Work effectively in a team-oriented environment Curious and eager to learn new systems, tools, and business processes Strong customer service mindset with ownership of work Detail-oriented and committed to delivering quality outputs Proactive in asking questions and seeking guidance Collaborative and values strong working relationships #J-18808-Ljbffr