Customer Service Manager

Our client is seeking a warm, professional, and highly organized Customer Service Manager to lead customer communication and administrative support throughout the project lifecycle. This individual will serve as a primary point of contact for clients while supervising two customer service team members. The ideal candidate will have experience within construction or a related project-based industry. Experience with cabinetry, millwork, remodeling, or custom installations is especially valuable. This position requires someone who is detail-oriented, responsible, comfortable handling financial paperwork, and able to remain composed when working with challenging clients. Key Responsibilities Lead and supervise two customer service team members Serve as a primary point of contact for clients by phone, email, and in person Welcome clients and provide a professional, high-touch customer experience Respond promptly to client questions, concerns, and project updates Communicate project schedules, delivery dates, and changes Prepare estimates and supporting documentation for the sales team Create invoices and maintain accurate customer and project records Manage accounts receivable communication and follow up on outstanding payments Coordinate customer payment plans and related paperwork Support the administrative closing of completed projects Partner with sales, project management, accounting, and closing teams to ensure smooth project handoffs Maintain accurate information and activity within Salesforce Help establish consistent customer service procedures and turnaround expectations Assist with training employees at a nearby company location when necessary Qualifications Previous experience in construction, remodeling, cabinetry, millwork, building materials, or another project-based industry Cabinetry or millwork experience is strongly preferred Bilingual communication skills are required Strong customer service and conflict-resolution skills Ability to communicate professionally with demanding or dissatisfied clients Highly organized and detail-oriented, with strong follow-through Comfortable supervising employees and holding others accountable Proficiency with CRM and business software; Salesforce experience is preferred Professional, approachable, and confident when interacting with clients Ability to manage multiple projects, deadlines, and customer requests simultaneously #J-18808-Ljbffr