Intake Coordinator

❓About Us Join a Foundational Launch in Kansas Ascension Recovery Services (ARS), the nation’s first Substance Use Disorder Management Services Organization (SUD-MSO), has partnered with LifeSpring Recovery of Andover LLC to launch an 80-bed detox and residential substance use disorder (SUD) treatment center serving the greater Wichita region. Projected to open May 2026, LifeSpring Recovery of Andover will address critical behavioral health access gaps across Kansas—bringing structured, evidence-based treatment, strong clinical leadership, and operational rigor to the region. Position Overview The Care Coordinator plays a critical role in ensuring a smooth, compliant, and patient-centered experience from admission through discharge and transition of care. This role works closely with Admissions, Clinical, Medical, Recovery Support, and Utilization Review teams to coordinate services, support documentation, and remove barriers to care. This position is intentionally flexible by design . Depending on census, staffing, and program priorities, the Care Coordinator may focus primarily on intake coordination , discharge and aftercare planning , or a combination of both . Responsibilities may shift over time to support operational needs while maintaining high-quality patient care. Essential Duties & Responsibilities Intake & Admission Coordination (as assigned) Support intake workflows by coordinating assessments, documentation, and internal handoffs. Partner with Admissions, Nursing, and Clinical teams to ensure timely, accurate intake processes. Ensure required consents, screenings, and documentation are completed in accordance with policy and regulatory standards. Serve as a welcoming, trauma-informed point of contact for patients during the admission process. Discharge & Aftercare Coordination (as assigned) Coordinate discharge planning in collaboration with clinical and medical teams. Arrange aftercare services, referrals, appointments, and follow-up care. Facilitate warm handoffs to outpatient providers, residential programs, or community resources. Support patients and families (as appropriate) in understanding next steps and ongoing care plans. Ongoing Care Coordination Serve as a coordination point for assigned patients throughout their stay. Monitor engagement, attendance, and care milestones; elevate concerns as appropriate. Participate in treatment team meetings and contribute to continuity-of-care discussions. Collaborate closely with Utilization Review to support authorizations and continued stay needs. Documentation, Compliance & Quality Complete and maintain accurate, timely documentation in the EMR. Adhere to HIPAA, confidentiality, and all state, federal, and accreditation requirements. Follow organizational policies, workflows, and professional standards. Support a trauma-informed, person-centered, recovery-oriented environment at all times. Qualifications Required High school diploma or equivalent. Experience in behavioral health, substance use disorder treatment, healthcare coordination, case management, or a related field. Strong organizational skills and ability to manage multiple priorities in a fast-paced environment. Excellent communication skills, both written and verbal. Comfort working in EMRs and clinical documentation systems. Preferred Associate’s or Bachelor’s degree in social work, human services, psychology, or a related field. Experience in residential or inpatient SUD treatment settings. Familiarity with intake, discharge planning, or care coordination workflows. Knowledge of trauma-informed care and recovery-oriented systems of care. Key Competencies Patient-centered and service-oriented mindset Strong follow-through and attention to detail Flexibility and adaptability Professional boundaries and ethical judgment Collaborative, team-based approach Work Conditions / Physical & Mental Demands Environment Indoor residential treatment setting with moderate activity level. Physical Frequent standing, walking, bending, and lifting up to 50 lbs. with assistance. Ability to assist clients in physical tasks and respond to emergencies. Cognitive/Emotional Ability to prioritize multiple tasks in fast-paced settings. Maintain professionalism with clients experiencing withdrawal, emotional distress, or crisis. Why You’ll Love Working Here The work we do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you’re stepping into a place that invests in your growth, wellbeing, and long-term career success. Comprehensive Benefits & Support ICHRA Health Benefit – choose the health plan that best fits your needs, with premium reimbursement Dental & Vision Insurance Employer-Paid Life Insurance , with optional supplemental coverage 401(k) Retirement Plan Generous Paid Time Off (PTO) + paid holidays Employee Assistance Program (EAP) Clear Career Pathways & Advancement Opportunities Safe, Trauma-Informed, Supportive Work Environment Modern Facilities & Updated Tools Strong, Accessible Leadership committed to your success Equal Employment Opportunity & Reasonable Accommodations We are proud to be an equal opportunity employer. We believe that diversity and inclusion strengthen our organization and enhance the quality of care we provide. We are committed to recruiting, developing, and retaining talented team members from a wide range of backgrounds, experiences, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. #J-18808-Ljbffr