Customer Service Representative
Complete Staffing Solutions
Job Description
Job Description
DUTIES AND RESPONSIBILITIES
- Manage the customer’s account by communicating expected delivery dates; managing expedite requests; communicating tracking and follow up information regarding customer orders both internally and externally.
- Proactively implementing solutions and sharing status updates to meet on-time-delivery and quality metrics.
- Meeting all internal customers
- Uses analytical skills to convert customer data
- Build and maintain sustainable customer and internal department relations to meet/exceed customer expectations
- Directly support outside sales with dedicated customer base
- Responding to internal requests within a timely manner demonstrating the ability to resolve issues and provide solutions
- Proactive quote, order, and customer management
- Quoting products and services including product selection understanding and additional product recommendations
- Recognizing competitive market pricing parameters and adjusting as needed in accordance with pricing, inventory, and sales initiatives.
- Order entry / data entry into ERP System
- Identity and add prospects within assigned territory to assist with company sales initiatives.
- Outbound follow up on new leads.
- Identify customer needs and offer solutions utilizing the company services and/or products providing the best solution to meet customer needs and company sales goals.
- Recognize industry trends that may impact on customer needs and continued sales.
- Ability to generate, review and analyze reports related to customer sales activities related to the above
- Command of technical understanding/aptitude for products offered.
- Proactive promotion of customer incentives that align with the sales strategy.
- Upsell customers additional complimentary products and solutions.
- Continuous training on technical product competencies and technical advancements.
EDUCATION AND EXPERIENCE
- High school diploma required; 4-year degree preferred but not required with adequate experience.
- Minimum 4 years of experience in a sales-related environment (e.g.: customer service, outside/inside sales, technical sales, purchasing, etc.)
- Industrial experience required
- Distribution experience preferred
- Ability to work in a high volume, fast paced business
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Vacancy posted 3 days ago
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