Substance Use Treatment Alumni Coordinator

Job Description

Job Description

Alumni Coordinator

Do you work for a company that no longer aligns with your core values?

Have you dreamt of working in a “true” team environment, where collaborating and working together for the greater good of the company are the expectation?

Are you tired of giving 100% everyday, only to feel undervalued and unappreciated?

If so, YOU DESERVE BETTER… and our families and our patients deserve better!  

We’re on a mission to bring together the best, most talented and caring, authentic individuals to create a world-class mission-centered behavioral health organization, focused on doing it the right way...

If you really want to make a difference in addiction treatment and be a happier, healthier version of yourself, we’d love to align with you!

BriteLife Recovery strives to be the preeminent provider for those living with substance use and co-occurring disorders. Our mission is to create the strongest foundation possible, built on empathy, safety and trust, in a picturesque environment, for our clients and their families to begin the healing process. BriteLife is currently open in Hanover, PA, Hilton Head Island, SC, and West Kill, NY.

What we provide you!!

• Comprehensive Benefits Package: Enjoy a fully sponsored Health plan through APA with Cigna Network, ensuring your health needs are met with ease and quality.

• Additional Insurance Coverage: Access dental/vision insurance, accident insurance, short-term disability insurance, critical illness insurance, cancer insurance, and life insurance for comprehensive protection.

• Generous Leave Policy: Benefit from 40 hours of sick time and 80 hours of vacation annually, supporting your work-life balance and well-being.

• Holiday Benefits: Salaried employees receive 9 paid holidays, while hourly workers earn time and a half for holidays worked.

• Employee Assistance Program (EAP): Gain access to emotional and work-life counseling, financial guidance, legal resources, and health and benefit services through our comprehensive EAP.

• Shift Differential: Receive additional compensation for your dedication with our shift differential program.

• Staff Development: Engage in our solid staff development program, fostering continuous growth and skill enhancement.

• Supportive Environment: Thrive in a great working environment that encourages collaboration, creativity, and mutual support.

• Career Growth: Explore endless growth opportunities and the chance to make a positive impact not only in our clients' lives but also in the recovery community.

• Continual Education: Tuition reimbursement opportunities.

• And More: Discover even more benefits and perks that make BriteLife Recovery a rewarding place to work.

What you will be doing?

The Alumni Coordinator is responsible for fostering strong internal collaboration with Britelife staff to support clients in creating continuing care plans. This role will be instrumental in developing our alumni network and aftercare resources. The coordinator will also create and manage a dynamic alumni program to ensure alumni remain engaged, informed, and motivated. Additionally, the position involves designing and organizing promotional materials for alumni events and services in the designated area. The coordinator will oversee the planning, coordination, and scheduling of all logistical details post discharge, ensuring smooth execution of programs and services within their scope of the alumni department under the direction of Director of Alumni Services.  

What tasks are required?

• Job Type: Full Time 40 hours; at minimum 3 days a week in office and 2 remote workdays

• Required to work onsite and set-up/ assist alumni with BriteLife App.

• Management of BriteLife Alumni app.

• Ability to facilitate an aftercare group.

• Completion of client phone calls, ability to offer support both days and nights.

• Ability to manage and participate in tours for BriteLife Recovery’s facility. 

• Communication with the admissions department on alumni relapses/readmits. 

• Communication with case management regarding alumni needs. 

• Assist in creation and organization of Alumni events.

• Communicate with potential re-admissions regarding the current program, follow-up and provide any information to the Admissions Department.

• Attend any relevant local community events, networking groups and continue communication/ connection to local township, chamber of commerce, etc, on behalf of BriteLife Recovery, including attendance of any local activities. Collaborate with the Business Development team and coordinate educational events/Marketing activities. 

• Develop strong working relationship with BriteLife Recovery staff; collaborate with key personnel to incorporate their expertise on the program in educational sessions both on and off-site.

• Collaborate with program directors, call center, admissions, and case management staff to ensure consistent delivery of service. Communicate frequently with directors and admission/intake staff to meet or exceed service expectations.  

• Assist in the development of promotional collateral for alumni events. 

• Promote BLR philosophies; generate team spirit; and create and maintain a business environment that fosters the highest levels for quality, excellent customer service, and superior team member satisfaction.

• Proficient use of Salesforce platform to communicate and track alumni correspondence post discharge.

What we need from you?

• Maintains standards of professional society procedures and ethical behavior.

• Maintain client confidentiality at all times.

• Report to work on time and as scheduled.

• Wear identification while on duty.

• Represent the organization in a positive and professional manner at all times.

• Communicate the mission, ethics and goals of the organization.

• 1 year working in substance use treatment, marketing or client facing positions. 

• Bachelor's degree or equivalent from four-year college or university; or equivalent combination of education and experience.   

• Healthcare experience preferred.

• Highly competitive, dynamic, and motivated to succeed.

• Customer service oriented, ability to focus on the details and help with service delivery process.

• Experience and knowledge of substance use disorder and local/regional market.

• Understanding of trends in substance use disorder/behavioral health.

• Highly disciplined in territory management, time management, and sales pipeline management.

• Aptitude to understand and effectively communicate information.

• Ability to lift up to 25 pounds.

• Ability to walk up and down stairs during emergency drills or situations. 

EEO Statement

All BLR subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. BLR subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.