Service Coordinator

Service Business Development TeamDo you love providing exceptional customer service? We are seeking energetic individuals to join our unique and fast-paced Service Business Development Team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.In this role, you will be the link between the customer and the service department. You will assist the customer with questions regarding the company and coordinating their scheduling needs.At New Bern Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at New Bern Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.What We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleSaturday LunchesDiscounts on products and servicesResponsibilitiesAnswer customer calls and establish follows-up with sales appointmentsRespond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templatesProvide customers with initial product information & direct them to the appropriate dealership resourcesPresent initial financing options based on customer needsFollow up with leads that are not ready to make an appointment or no-showParticipate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership managementUtilize CRM tracking system dailyQualificationsAt least one previous role based in strong customer service experienceTeam player attitudePrompt and courteousEnthusiastic personalityMust have strong computer skillsWilling to submit to a pre-employment background check & drug screen New Bern Auto Group