Employee Relations Manager

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the Opportunity Under general supervision, the Employee Relations Manager II serves as a support to leaders and HR partners, providing general guidance on employee relations matters to ensure a fair, consistent, and compliant workplace. The Employee Relations Manager II takes an active role in managing practices, identifying risks, driving consistency across the organization, recognizing and responding to compliance concerns, and researching and driving best practices. The position requires the ability to balance business needs, compliance, and employee experience. What You'll Get to Do Support employee relations, advising managers and HR partners on performance management, disciplinary actions, workplace conduct, and corrective actions. Work with higher-level ER Managers, HRDPs, and HRBPs to support workforce adjustments and redundancies, as well as the management of conduct allegations related to performance and policy breaches. Ensure consistent application of policies, procedures, and employment practices across the organization. Partner with Legal, Compliance, and HR leadership on escalated matters, litigation holds, agency charges, and risk mitigation strategies. Provide coaching and guidance to leaders on conflict resolution, difficult conversations, and effective people management practices. Support organizational change initiatives, such as restructures and reductions in force, by providing employee relations guidance and risk assessment. Maintain accurate, confidential case documentation and ensure compliance with record-keeping and reporting requirements. Skills and Experience We Value 3–4 years of experience in employee relations or human resources, with demonstrated experience handling a variety of performance management cases in countries within North America, including the U.S., Canada, and Mexico. Ability to manage sensitive matters with discretion, objectivity, and sound judgment. Excellent communication, consultation, and conflict resolution skills. Ability to influence and partner effectively with leaders at all levels. Experience working in fast-paced, matrixed, or multi-location environments is preferred. What Would Make You Stand Out Bachelor’s degree in Human Resources or a related field, or equivalent experience. Professional certifications are a plus. What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. This job posting is for an existing vacancy Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. #J-18808-Ljbffr