Program Manager

Senior Manager Technical Program ManagementAt Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.Come make an impact every day at Zebra.What We're Looking For:The Senior Manager, Technical Program Manager will lead strategic, cross-functional initiatives to standardize software shared services across our diverse business units. In this role, you will drive the execution of foundational technical programs—such as unified identity, API strategy, and cloud operations—to reduce complexity, increase operational efficiency, and deliver a seamless, unified experience for our customers. This role requires a minimum of 3-days per week in our Holtsville, NY (Long Island) office, 2 days remote (US).Essential Duties and Responsibilities:Functional leadership of program management teams with direct supervision of one or more direct reports. Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities.Lead cross-functional programs to standardize software and improve the end-to-end customer experience across a multi-product portfolio.Direct strategic shared services programs—such as unified identity/login, licensing, API strategy, and cloud operations—ensuring alignment with overarching business goals.Collaborate with and influence leaders across multiple business units to gain buy-in and drive the adoption of common standards and platforms.Develop and manage strategic program roadmaps focused on reducing customer fragmentation, consolidating platforms, and increasing internal operational efficiency. Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.Responsible for all aspects of program planning and execution fully autonomouslyOrganizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.Responsible for all aspects of program planning and execution fully autonomouslyOrganizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Assumes self and indirect project team's accountability for program success against the objectives.Prepare and influentially present status updates and other deliverables to senior-level audiencesIndependently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experiencedDemonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.Develops comprehensive risk management plans.Demonstrates advanced knowledge of development processes and product launch scope and activitiesDemonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversightIdentify, recommend, and implement process improvementsMinimum Qualifications:Bachelor's degree in a related field, MS preferredMinimum 12+ years' experience, plus 3 years minimum experience in a people leader roleKey Skills and Competencies:Effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiencesComfortable and experienced in delegating and requesting follow-upProven experience managing complex, large-scale software programs in a multi-product or multi-business unit environment.Demonstrated ability to lead organizational change, build consensus among senior leaders, and influence technical and business teams without direct authority.A strong understanding of the following modern software concepts is required:Identity Management: Familiarity with modern authentication patterns, including Single Sign-On, OAuth, and related identity technologies.API Strategy: Deep knowledge of API-first design principles, API lifecycle management, and strategies to build and scale robust developer tools and platforms.Cloud Operations: Understanding of shared cloud platforms, DevOps principles, and strategies for creating operational efficiencies at scale.Software Licensing Models: Experience with various software monetization and licensing strategies (e.g., subscription, consumption-based, perpetual.Ability to connect technical program goals to business outcomes, such as improved customer satisfaction, operational efficiency, and new revenue opportunities.Experience creating, implementing, and governing technical standards across a matrixed organization.Identify, recommend, and implement process improvementsFamiliar with and has used AI tools in an enterprise setting, and demonstrates integrating workflows with AI tools to create efficienciesProficient in MS Office or similarTravel Requirements: 10-20%