Customer Engineer
CLERA
About the Role We're a fast-growing, Y Combinator-backed AI voice platform (Seed stage) helping B2C companies automate their customer call operations - from sales and lead qualification to support and scheduling - across millions of calls and 30+ languages. Our small but mighty team (11-50 people) is based in Berlin, and we're looking for a Customer Engineer to join our technical customer-success function. In this role, you'll sit at the intersection of engineering, product, and customers. You'll be a trusted technical partner to the businesses adopting our platform, helping them get real value quickly - and feeding their insights back into what we build. This role has a direct, measurable impact on customer satisfaction and the real-world performance of our AI technology.
What You'll Do
What You'll Do
- Provide hands-on technical guidance to customers as they deploy, configure, and optimise our platform for their specific use cases.
- Troubleshoot Postgres-backed data workflows and frontend/backend code (TypeScript, React, Node, Python) alongside customers.
- Help customers design and refine prompting and AI agent workflows to unlock maximum value from the platform.
- Build and maintain strong customer relationships, acting as the primary technical liaison between customers and our product/engineering teams.
- Gather, synthesise, and communicate customer feedback to drive product improvements, documentation, and roadmap decisions.
- 2+ years of Software Engineering experience with demonstrable business impact through written code.
- Solid familiarity with PostgreSQL and comfort troubleshooting data workflows.
- Hands-on experience with TypeScript, React, Node.js, and Python .
- Some form of customer-facing experience - whether in a support, solutions engineering, or consulting capacity.
- Ability to help customers craft and iterate on prompts and AI agent configurations (prompt engineering / social engineering mindset).
- Strong CS fundamentals.
- Genuine interest in AI, LLMs, and conversational AI products.
- Experience in B2C SaaS, CRM integrations (Salesforce, HubSpot), or telephony/voice platforms.
- A pragmatic, ship-fast mindset - you prefer iterating quickly over waiting for perfection.
- On-site in Berlin, Germany.
- Visa sponsorship is available.
- Work at the cutting edge of conversational AI and voice automation.
- Direct influence on product direction through close customer collaboration.
- Small, high-calibre team with a fast-moving, low-bureaucracy culture.
- Backed by top-tier investors at the Seed stage - early enough to matter, funded enough to build.
Vacancy posted 3 days ago
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