Vice President, Owned Channels Content Strategy and Authoring Operations Lead

Job Description

About JPMorgan Chase:

JPMorgan Chase is a global leader in financial services, committed to delivering innovative solutions and exceptional customer experiences. We foster a culture of excellence, collaboration, and continuous improvement, guided by our core values of integrity, accountability, and client focus.

Position Overview:

Help shape how customers experience our digital channels by building a modern content authoring and publishing function. You will set the standards and ways of working that enable teams to move fast while keeping quality and controls high. We are seeking a strategic, execution-oriented leader to stand up and scale a centralized content authoring function within Chase Owned Channels. This Vice President will establish the operating model, standards, and editorial governance required to deliver high-quality, compliant, customer-first content at speed and at scale. The role will also help elevate and modernize the customer experience over time through stronger content systems, disciplined quality control, and continuous improvement. This position will partner closely with Marketing, Product, Technology, Legal, Controls, and Design, and will play a key leadership role in how content is authored, governed, and published. 

Key Responsibilities :

As Vice President, Owned Channels Content Authoring Lead, you will:

• Stand up and lead the authoring function — build the team, define roles and expectations, and establish durable ways of working.
• Create the authoring operating model — design end-to-end workflows, SLAs, intake/prioritization, and release coordination across Marketing, Product, and Technology.
• Own content standards and governance — set editorial guidelines and establish decision rights, approval paths, and documentation to ensure consistency and control.
• Drive AEM publishing excellence — partner with Product and Technology to define AEM authoring/publishing processes, templates/components, roles/permissions, and quality checks to enable scalable content delivery.
• Ensure quality and risk discipline — implement QA, measurement, and continuous improvement routines to maintain high-quality, compliant customer-facing content.
• Enable experience uplift over time — identify content opportunities to improve customer clarity and confidence across journeys and support ongoing optimization.

Qualifications

• 6+ years of experience in digital content operations, content strategy, UX writing, editorial governance, or digital marketing/content management (financial services experience a plus).
• Proven experience  building and scaling teams and defining operating models, governance, and quality controls.
• Demonstrated ability to lead complex cross-functional programs with tight timelines and high standards for execution.
• Strong executive communication and influence skills; ability to drive decisions, resolve ambiguity, and align stakeholders.
• Experience working in or alongside a CMS-driven publishing model; hands-on familiarity with Adobe Experience Manager (AEM) strongly preferred .

• Demonstrated self-starter who proactively identifies opportunities, drives work forward, and delivers results with minimal oversight.

• Ability to thrive in a fast-paced, results-driven, highly dynamic environment

Additional information : Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.