Premium Product Coach

Job Description:

About the Team:

Investor's Business Daily (IBD) is the leader in stock research and education. For over 35 years, IBD has helped countless investors around the world make more money in the market and achieve their financial goals. Founded with the mission of democratizing stock investing, IBD provides its customers access to the same type of research Wall Street uses to make decisions. All of IBD's products and content are based on a time-tested investing methodology, which uses fundamental and technical analysis to identify leading stocks before their big price increases. IBD helps its customers succeed in the market with its unparalleled stock research including market-beating stock lists, proprietary stock ratings and powerful investing tools that help them make more profitable trading decisions. In addition, IBD provides customers with world-class investing education that includes product coaching, interactive webinars, live and virtual workshops, videos, online courses and more. IBD joined the Dow Jones and News Corp family of companies in May 2021.

About the Role

As a Premium Product Coach, you will be responsible for providing personalized coaching and support to customers for all IBD premium products. Your primary objective will be to ensure that clients maximize the value of their investment and achieve their desired outcomes. You will work closely with clients to understand their goals, address their concerns, and provide expert guidance to enhance their experience with our premium products; MarketSurge, Leaderboard, Swing Trader. You will be base at our Los Angeles office reporting to the Senior Manager, Premium Product.

You Will:

• Provide individualized and white glove customer service to customers to ensure they understand the features, benefits, and usage of our premium products.
• Provide one-on-one coaching sessions to customers to help them overcome challenges, optimize product usage, and achieve their goals.
• Develop a deep understanding of premium products, including their functionalities, best practices, and potential applications.
• Conduct thorough assessments of customer's needs and requirements to tailor coaching strategies and recommendations accordingly.
• Address any issues or concerns raised by customers promptly and effectively, ensuring a high level of satisfaction and retention.
• Share insights, tips, and best practices related to premium products with customers through various channels, such as workshops, webinars, or written materials, including IBDLive.
• Build strong, long-lasting relationships with customers by demonstrating professionalism, empathy, and a commitment to their success.
• Solicit feedback from customers to continuously improve coaching services and enhance the overall customer experience.
• Ability to build content (stock market and/or product related) and present such content via webinars.
• Provide technical support as related to browser issues and/or technical bugs on our end

You Have:

• 2-4 years of related experience.
• Proven experience in coaching, consulting, or customer success roles, preferably in the premium product or luxury goods industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients effectively.
• Strong problem-solving abilities and a customer-centric mindset.
• Solid organizational skills and attention to detail.
• Proficiency in using coaching tools and platforms.
• Ability to work independently and adapt to changing priorities and client needs.
• Sales related experience a plus
• Strong knowledge and a passion for stock markets a must

Our Benefits

• Comprehensive Healthcare Plans
• Paid Time Off
• Retirement Plans
• Comprehensive Medical, Dental and Vision Insurance Plans
• Education Benefits
• Paid Maternity and Paternity Leave
• Family Care Benefits
• Commuter Transit Program
• Subscription Discounts
• Employee Referral Program

#LI-Hybrid

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets

Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at View email address on click.appcast.io. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

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Business Area:
Dow Jones - Customer Service

Job Category:
Sales

Union Status:
Non-Union role

Base Pay Range: $55,000 - $70,000

We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.

For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.

For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.