Accounts Receivable Collections Specialist

Accounts Receivable Collections Specialist Location: Kentwood, MI branch. This full‑time role works closely with Sales and Operations to coordinate collection activities. Reports to the Credit Manager. Responsibilities Review delinquent accounts and contact customers regarding overdue amounts. Review the risk associated with new and ongoing credit accounts. Negotiate settlements with delinquent accounts. Issue demand letters and escalate accounts for legal action or bad debt write‑off. Maintain clean reconciled customer account balances. Creatively resolve any conflict between a sales‑oriented culture and a reasonable risk tolerance. Collect for high‑activity accounts such as Fortune 100 companies. Handle and manage incoming and outgoing phone calls, e‑mail correspondence, and other communications. Resolve invoicing, cash application, and sales tax concerns. Process new customer credit applications and account setups. Process manual bank deposits. Incorporate Alta's Guiding Principles into daily activities. Perform other duties as assigned. Consistent, regular, and reliable attendance including being ready for work at the designated start time. Qualifications HS diploma or GED required; Associate’s or Bachelor’s degree preferred. Experience in posting and balancing daily cash preferred. Experience in a sales‑oriented dealership environment. Working with a credit portfolio of $2M+. Computer skills – Microsoft Excel, Word, and Outlook, E‑Emphasys/Extend. Language skills – high: ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports, business correspondence, and procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical skills – basic: ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; ability to apply concepts of basic algebra. Reasoning ability – basic: ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to work in a fast‑paced environment and thrive under pressure. Strong communication and negotiation skills. Physical Demands Regularly will use hands, talk/hear, sit, will reach with hands and arms; occasionally will stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. Lift and/or move functions: frequently lift up to 10 pounds; occasionally lift up to 50 pounds. Benefits Training. Outstanding benefits package (Medical, Dental and Vision insurance, plus much more). 401(k) with match. Competitive wages. Company laptop. Paid time off. 10 paid holidays. Equal Opportunity Statement Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact View email address on click.appcast.io immediately! #J-18808-Ljbffr