Office Support Staff - Full-time

Job Location: Albuquerque, NM 87102 Position Type: Full Time Education Level: High School/GED Salary Range: $15.33 - $16.86 Hourly Travel Percentage: Occasional Job Shift: Day Entry-Level Opportunity | Start Your Career in Behavioral Health Why Choose New Mexico Solutions? Competitive pay Comprehensive benefits including health, dental, vision, and Telehealth Paid time off plus 9 holidays Retirement plan options Tuition reimbursement and free CEUs Clinical supervision opportunities Wellness and Employee Assistance Programs Mileage reimbursement for work-related travel Public Service Loan Forgiveness eligible employer Eligible clinical roles may qualify for NHSC Loan Repayment What You Will Do Customer Service Welcoming patients and visitors with professionalism and positivity Answering and routing incoming calls Assisting individuals in identifying their needs and connecting them to appropriate services Answering general questions about services offered Supporting Clinical Providers Conducting reminder calls and patient outreach Checking patients in and out for appointments, including fee collection Scheduling, canceling, or modifying appointments Assisting with vitals collection, prescription refill coordination, and prior authorizations Medical Records & Documentation Creating and maintaining electronic medical records Updating patient demographics and required documentation Ensuring files meet regulatory and agency standards Processing releases of information accurately Eligibility & Insurance Support Verifying insurance eligibility Entering and updating claims data Assisting in resolving billing errors or denials Learning funding source requirements Cultural Competency & Person-Centered Care Providing respectful, inclusive service to diverse populations Demonstrating a welcoming and non-judgmental approach Supporting person-centered care practices Professional Growth & Development Participating in required training programs Engaging in cross-training across departments Developing foundational knowledge of behavioral health systems Building skills that can lead to roles in billing, clinical services, case management, HR, compliance, leadership, and more What Makes This Role a Career Starter? Clinical operations exposure Insurance and revenue cycle processes Behavioral health documentation standards Patient engagement practices Compliance and regulatory requirements Interdisciplinary teamwork What We’re Looking For Strong customer service mindset Excellent organizational and time management skills Comfort using technology and learning new systems Desire to work in a mission-driven healthcare environment Commitment to professionalism, confidentiality, and continuous improvement Qualifications Education and Experience High school diploma/GED or at least 1 year office experience. One year experience in mental health or medical setting preferred. Bilingual (Spanish) preferred. Proficient in Microsoft Word, Outlook, and Excel. Knowledge and Skills Excellent communication skills in all areas of office operations. Knowledge of office equipment and front desk procedure. Ability to conduct interviews and meetings and to manage time and prioritize projects. Good writing and verbal skills. Valid driver’s License—Required. CPR/First Aid - Preferred. CPI— Preferred. Blood Borne Disease Exposure Category—Category II. Other Potential Hazard(s): N/A. #J-18808-Ljbffr River Valley Behavioral Health