Customer Operations Manager

Customer Operations ManagerChesterton, INUrschel, a 100% employee-owned company, is seeking a Customer Operations Manager to join our Supply Chain team. Reporting to the Director of Supply Chain, the Customer Operations Manager will oversee all activities related to Customer Service and Global Logistics, ensuring efficient operations, exceptional customer support, regulatory compliance, and continuous improvement throughout the order-to-shipment process. This position is not remote and will be required to report daily to the Corporate Headquarters in Chesterton, Indiana.Urschel employee-owners design and manufacture industrial cutting equipment for food processing and allied industries around the world from our global headquarters located in Chesterton, Indiana, U.S.A. Consumers purchase goods manufactured on Urschel cutting equipment on a daily basis. Advanced manufacturing technologies are utilized at our climate controlled, clean, and environmentally conscious facility.Company Benefits, Rewards and Perks:Quarterly performance award bonus based on overall company performanceEmployee Stock Ownership Plan (ESOP), Stock Issued Annually2 Weeks' Vacation Available Upon HireMedical, Dental, Vision Insurance Available on 1st Day of EmploymentLow Health, Dental, Vision Insurance Premiums and DeductiblesFree Health Clinic (Available to Employees and Their Dependents)401(k) with Employer MatchingFree Life InsurancePaid HolidaysFree 24/7 Access to An Onsite Workout Center with Personal TrainersEducation Reimbursement ProgramSupport for Community Involvement/PhilanthropyJob Duties:Lead Customer Service and Global Logistics operations, ensuring efficient execution and a strong customer experience.Establish and monitor service levels, KPIs, and operational performance to measure results and ensure accountability.Drive continuous improvement through process optimization, technology, and automation.Collaborate cross-functionally to resolve issues, improve order-to-shipment processes, and support evolving business needs.A Bachelor's degree is required, preferably in Supply Chain, Business, Operations Management, or a related field. The ideal candidate will have demonstrated experience evaluating and improving business processes, implementing change, and using data to support decision-making. Strong leadership, problem-solving, communication, and cross-functional collaboration skills are essential, along with strong computer skills and the ability to manage multiple priorities. Some travel may be required.