Human Resources Certification & Administrative Support Specialist

Human Resources Certification & Administrative Support Specialist

Reporting to the Human Resources Director, the Front Office Certification Support Specialist is responsible for managing the Human Resources Department front office reception, coordinating employee certification and licensure records, and providing administrative support to the department. This position provides quality services in an efficient, timely and professional manner while maintaining a high level of customer service for employees, applicants, and visitors. This position requires strong attention to detail to ensure employee certifications and licenses are current, valid, and accurately maintained.

Our mission is to ensure that all scholars are educated, self-directed and productive members of society.

The Front Office Certification Support Specialist is responsible for:

• Providing professional and timely customer service to employees, applicants, visitors, and callers; monitoring and responding to the Human Resources email inbox and directing inquiries to appropriate HR staff.
• Processing daily incoming and outgoing mail, confidential documents, employment verification requests, loan forgiveness applications, unemployment claims, resignations, and retirements.
• Compiling data and preparing reports required by the District and state or federal agencies.
• Coordinating and processing substitute stipend payments and serving as backup for reviewing and processing Additional Work Forms (AWF).
• Maintaining accurate, timely, and confidential Human Resources records and documentation.
• Attending required training and professional development activities as needed.

The Front Office Certification Support Specialist also manages:

• Entering, tracking, verifying, and maintaining employee certification, licensure, and permit records in accordance with Michigan Department of Education (MDE) requirements; coordinating required permits through the Michigan Online Educator Certification System (MOECS) and Special Education approvals through KISD and MDE.
• Conducting an annual review of employee credentials and coordinating required permits for employees who do not hold appropriate certification or licensure.
• Providing administrators with annual and as-needed communication regarding certification, licensure, and renewal requirements and communicating employee certification status and updates to principals and Chief Area Instructional Leaders (CAILs).
• Monitoring changes in District, state, and federal certification and licensure requirements and communicating updates to HR Generalists, HR Specialist, and the HR Director to ensure District compliance.
• Generating monthly certification, licensure, and permit reports and collaborating with the HR Generalists and HR Specialist to address discrepancies and ensure records maintain accurate and current.
• Participating in annual principal staffing and budget planning meetings to provide certification, licensure, and permit information and identify potential compliance requirements related to proposed staffing plans.

The physical demands, work environment factors, and mental functions described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Grand Rapids Public Schools will not discriminate against any person based on race, sex, sexual orientation, gender, gender identity and expression, height, weight, color, religion, national origin, age, marital status, pregnancy, disability, veteran, or military status.

Assistance with the application process may be requested through the Human Resources Department at View phone number on click.appcast.io or View email address on click.appcast.io.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were written out in this job description. The District reserves the right to modify or amend this job description to meet organizational needs.