Event Operations Director

Event Operations Director — DINX Social Club

DINX Social Club is the Premier Indoor Social Entertainment Venue on Chicago's North Shore, blending Pickleball, Golf Simulators, Karaoke Private Lounge and Private Events into one elevated guest experience.

We are seeking an experienced and hospitality-obsessed Event Operations Director to lead and scale our events business while setting the standard for five-star service across all guest touchpoints. This is a senior leadership role responsible for driving revenue, overseeing event operations, and building a best-in-class events team in a fast-paced, high-energy environment.

Role Overview

The Event Operations Director partners with executive leadership to define and execute the vision for private events, corporate bookings, and club-hosted experiences. This role owns both event strategy and operational excellence, leading a team responsible for delivering seamless, high-end experiences from inquiry through execution.

You will be accountable for revenue growth, team performance, service standards, and the overall guest experience, ensuring every event reflects a premium experience.

Key Responsibilities

Event Strategy & Sales

• Own and drive the overall events business, including revenue targets, pipeline development, and growth strategy
• Develop and execute proactive sales initiatives, partnerships, and outreach strategies
• Oversee lead management and conversion performance across all event channels
• Establish pricing strategies, packaging, and revenue optimization plans
• Build long-term relationships with corporate clients, brands, agencies, and VIP clientele

Event Operations & Execution Excellence

• Oversee the full lifecycle of all events, ensuring consistency, quality, and profitability
• Set and enforce five-star service standards across all event experiences
• Ensure seamless execution of private events, corporate bookings, and large-scale activations
• Oversee event logistics including staffing models, vendor partnerships, F&B coordination, and space utilization

Team Leadership & Development

• Build, train, and lead a high-performing event operations team
• Oversee Event Managers, coordinators, and front-of-house staff involved in events
• Establish clear roles, accountability, and performance expectations
• Coach and develop team members to deliver exceptional hospitality and operational precision
• Lead staffing strategy, scheduling oversight, and labor optimization

Guest Experience & Service Standards

• Champion a five-star, guest-first culture across the entire venue
• Ensure every guest interaction reflects premium hospitality and attention to detail
• Monitor service quality and implement continuous improvements
• Personally engage with guests, corporate clients, and key accounts
• Resolve escalated guest concerns with professionalism and urgency

Venue Operations Oversight

• Collaborate with the General Manager to align event operations with daily venue performance
• Oversee operational flow across courts, simulators, karaoke rooms, and social spaces during events
• Ensure efficient use of reservation systems to maximize space utilization
• Maintain a strong on-the-floor presence during peak periods and major events
• Ensure facility is looking its best
• In addition to event responsibilities, this role requires periodic facility oversight, providing operational support to staff during non-event periods, and managing opening and closing the venue as need.

Administration & Financial Management

• Oversee event contracts, deposits, billing, and reconciliation processes
• Track and report on event performance, KPIs, and profitability
• Manage budgets, forecasting, and cost controls related to events
• Partner with marketing on event promotion, campaigns, and brand alignment

Qualifications

• Minimum of 5+ years EVENT experience in hospitality, catering, country clubs, luxury venues or restaurants.
• Proven track record of driving event revenue growth and leading high-performing teams
• Strong expertise in event operations, sales strategy, and client relationship management
• Deep understanding of premium or five-star service standards
• Exceptional leadership, communication, and organizational skills
• Experience managing complex, high-volume events and fast-paced environments
• Proficiency with reservation systems, POS platforms, and event management tools
• Willingness to work evenings, weekends, and holidays as required
• Ideal candidate will have experience at Country Clubs, Event Spaces overseeing Events, Catering, Banquets, etc.

Schedule & Physical Requirements

• Availability for nights, weekends, and holidays based on event schedule
• Active, hands-on leadership presence on the floor
• Ability to lift up to 50 lbs

What We Offer

• Competitive base salary + performance-based incentives
• Paid Time Off
• Opportunity to build and lead the events division at a premier, growing social club
• High-energy, FUN, entrepreneurial culture with significant growth potential