Assistant Manager, Customer Service

Assistant Manager, Customer Service

When you join Kyocera Document Solutions KBA (KBA) you are joining an organization that is deeply rooted in the Philosophy of "doing what is right as a human being". Through this Philosophy, our employees are passionate about providing best-in-class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change.

In addition, we're a Great Place to Work and we really mean it! We have been officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do, and enjoy the people they work with.

Kyocera is a global leader in the development of innovative office technology solutions that help businesses streamline operations, enhance productivity, while reducing their environmental impact. With a rich history of providing cutting-edge office equipment, document management solutions, and industrial technologies, Kyocera is committed to driving business success through sustainable, reliable products.

We are looking for an experienced Assistant Manager, Customer Service to join our team. You will be responsible for leading, developing, and coaching a team of administrative and service professionals. You will provide leadership and operational oversight for the service support organization. This team will build relationships with new and existing clients, while offering exceptional customer service. In this role you will also be responsible for interviewing, conducting performance reviews, monthly planning and submitting accurate forecasts.

The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn't come around every day.

Responsibilities

Manage and supervise a team of at least five direct reports. Lead, coach, motivate and develop employees to achieve service objectives. Ensure delivery of exceptional customer service and support. Support and execute key service operation initiatives. Oversee and monitor installation activities and coordinate large scale projects. Identify and implement process improvements to increase efficiency. Conduct performance reviews and monitor employee goal achievement and training completion. Schedule and facilitate team meetings and communicate organizational initiatives. Promote an inclusive, collaborative and team oriented culture. Foster effective communication and cooperation across departments. Perform additional duties as assigned.

Qualifications

Required: 3 5 years of experience in customer service administration. Strong proficiency in MS Office applications. Proven leadership, coaching and employee management skills. Excellent written and verbal communication abilities. Strong organizational and time management skills.

Preferred: Ability to identify, interpret, and analyze financial information and metrics to support business decision-making. Ability to train, coach, and develop others in understanding and applying financial data.

We offer a generous benefits package including medical, dental, and vision plans, a 401k match, flexible spending, disability, and life insurance, paid time off and holidays, and car and phone allowance.

The typical pay range for this role is $74,000 -$95,000. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

Kyocera Document Solutions KBA is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company's portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change.

KYOCERA Document Solutions KBA is an Equal Opportunity Employer, a VEVRRA Federal Contractor, a VEVRAA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity, protected veteran status, marital status, or familial status.