Performance Management Supervisor

Job Description and Duties

Join the Covered California team!

Covered California is seeking a thoughtful and detail-oriented Performance Management Supervisor to lead the day-to-day operations of its Performance Management Unit (PMU) within the Human Resources Branch. The selected candidate will supervise and develop professional staff while serving as a trusted consultant to managers and supervisors on employee performance, conduct, attendance, documentation, progressive discipline, and related personnel matters. The role offers an opportunity to strengthen consistent, effective, and service-focused performance management practices across the organization.

This role calls for sound judgment, strong communication, careful handling of confidential information, and the ability to build productive relationships while navigating sensitive issues. The ideal candidate possesses strong analytical, writing, communication, and organizational skills, experience reviewing sensitive personnel-related information, and the ability to manage multiple priorities with a high level of confidentiality and discretion. If you are ready to make a meaningful impact through thoughtful leadership and expert human resources guidance, we encourage you to apply today!

At Covered California, we recognize our employees are our most valuable asset. We have a variety of career fields that help make a difference in the lives of Californians, and we’re looking for talented and enthusiastic individuals to join our team! Learn more about why you should join the .
This position is headquartered in Sacramento County at 1601 Exposition Blvd., Sacramento, CA 95825. Business travel may be required, and reimbursement considers an employee’s designated headquarters office subject to regulations and bargaining unit contract provisions. Travel expenses associated with commuting to the employee’s office headquarters location are not reimbursable, other than authorized transit subsidies.

NOTE: To be considered for this job opportunity, applicants must be reachable on an employment list, have transfer eligibility, or have reinstatement eligibility. If you are new to California State service and you do not have list eligibility, you must take the exam for this classification. To gain employment list eligibility, please to access the exam bulletin.

Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined that an applicant does not meet the minimum qualifications, the applicant's name may be removed from the eligibility list.

Covered California does not provide visa sponsorship and is not an E-Verify employer.

Effective July 1, 2025, in response to the budget deficit, the Department of Human Resources (CalHR) has implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 requires that each full-time employee working their assigned work schedule receive a 3 percent reduction in pay in exchange for 5 hours of PLP 2025 leave credits monthly through June 30, 2027.

You will find additional information about the job in the .

Working Conditions

This position may be eligible for telework. In accordance with Government Code section 14200, only employees who reside in California are eligible for telework. The amount of telework is at the discretion of the Department and based on Covered California’s current telework policy. While Covered California supports telework, in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksite with minimal notification if an urgent need arises, as determined by the Department.

Special Requirements

Statement of Qualifications (SOQ) Instructions: A SOQ is required to apply. The SOQ will be used as a pre-interview screening tool. Applicants who do not follow the SOQ instructions and/or do not answer the prompt as stated below may not be considered.

Artificial Intelligence (AI) tools can be useful in the development of written responses; however, it is important to use these tools responsibly and ethically. Where assistive tools may be used, responses within the SOQ should be your own original work. Applicants must write in their own words and avoid plagiarism.  Failure to comply may be cause for disqualification.

The SOQ is a narrative discussion of how your education, experience, skills, and training qualify you for the position. It also serves as documentation of your ability to present information clearly and concisely in writing. The SOQ must be typed in Arial 12-point font, single-spaced, and no more than two pages in length.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Three or more years of experience performing complex analytical work in human resources, employee relations, performance management, labor relations, corrective action, adverse action support, or other personnel-related program area.
• Experience analyzing complex, sensitive, or confidential case information; identifying relevant facts, issues, risks, inconsistencies, or documentation gaps; and developing clear, well-supported recommendations.
• Experience drafting, reviewing, or editing formal written work products such as memoranda, chronologies, issue summaries, corrective action documentation, reports, policy/procedure documents, consultation notes, or other analytical documents.
• Experience providing consultative services, technical guidance, recommendations, or decision support to supervisors, managers, executives, program staff, or internal business partners on sensitive or complex matters.
• Ability to independently manage multiple assignments with competing deadlines, maintain organized workload tracking, communicate status proactively, and exercise sound judgment under general direction.
• Ability to communicate clearly, professionally, and respectfully with individuals at various levels of the organization, including when providing guidance, identifying concerns, or explaining risk.
• Ability to apply equity, objectivity, consistency, and discretion when reviewing documentation and making recommendations related to sensitive staff matters.

Benefits

The State of California offers a comprehensive benefits package that includes Health, Vision, Dental, Retirement, and an array of other options. For more information on the benefits offered by the State of California, please click below:

Pre-Employment Requirements

Background Check: All applicants shall be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice and Federal Bureau of Investigation to disclose criminal records.

Incompatible Activities: To maintain our integrity and focus on serving Californians, Covered California adheres to unique conflict of interest restrictions on the outside employment and activities of its board members and staff. If you’re considering a role with us, it’s important to know at the time of your start:

• You must not be employed by or otherwise affiliated with health insurance carriers, other insurers, agents, brokers, health care professionals, health facilities, or health clinics, or trade associations of any of these entities. This also means that you must not hold an active license to sell health insurance in California.
• You must not hold an active license to sell health insurance in California.
• Health care professionals are welcome to join our team, provided you do not receive payment for professional services and do not hold ownership or financial interests in a health care practice.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - Statement of Qualifications (SOQ) - Please attach your SOQ to your application. Applications received without an SOQ may not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Please see above “Special Requirements” section for SOQ instructions.