Field Service Technician

Job Description

Our client is seeking a skilled Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC equipment at customer facilities throughout the United States. This is an excellent opportunity for a hands-on technician who enjoys solving complex mechanical and electrical challenges, working independently, and delivering exceptional customer service. With travel to a variety of manufacturing environments, you'll play a critical role in ensuring customers maximize the performance, reliability, and uptime of their equipment.

If you thrive in a technical, customer-facing role and enjoy working with advanced CNC machinery, this opportunity offers a rewarding career with diverse challenges and significant autonomy.
Responsibilities

• Travel to customer facilities to install, maintain, troubleshoot, and repair CNC equipment.
• Diagnose and repair mechanical, electrical, pneumatic, and hydraulic systems while following OEM specifications.
• Evaluate equipment issues, determine repair requirements, and coordinate necessary replacement parts and materials.
• Perform preventive maintenance services to maximize machine reliability, performance, and equipment lifespan.
• Troubleshoot CNC machine issues using mechanical drawings, electrical schematics, and diagnostic tools.
• Read and interpret ladder logic and assist in diagnosing machine control and electrical system issues.
• Support commissioning, startup, and operational verification of machinery following installation or repair.
• Prepare detailed field service reports documenting work performed, findings, recommendations, and machine status.
• Accurately complete travel, time, and expense reports in accordance with company policies.
• Maintain a professional appearance and provide outstanding customer service while representing the organization at customer sites.
• Maintain a clean driving record and safely operate a company service vehicle.
• Work closely with customers, internal engineering, and service teams to resolve technical issues efficiently.
• Perform additional service and support responsibilities as assigned.

Job Requirements

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of hands-on experience servicing industrial machinery, manufacturing equipment, or related mechanical systems.
• At least 1 year of electrical troubleshooting experience preferred.
• Experience troubleshooting mechanical, electrical, pneumatic, and hydraulic systems.
• Ability to read and interpret mechanical drawings and electrical schematics.
• Working knowledge of ladder logic for machine diagnostics.
• Experience with FANUC CNC controls (Series 15i or newer) and familiarity with PMC functions is highly desirable.
• Strong understanding of machine tool operation and industrial equipment.
• Excellent troubleshooting, analytical, and problem-solving skills.
• Basic computer proficiency for documentation, reporting, and communication.
• Self-motivated with the ability to work independently while managing multiple service assignments.
• Excellent communication and customer service skills.
• Valid driver's license with a clean driving record.
• Ability and willingness to travel up to 75%.

Preferred Qualifications

• Experience servicing CNC grinding machines or other CNC machine tools.
• Background in field service, industrial maintenance, or capital equipment support.
• Experience performing machine installations, commissioning, and customer training.
• Familiarity with preventive maintenance programs and equipment reliability best practices.
• Strong organizational and planning skills for managing travel schedules and customer priorities.
• Commitment to continuous learning and expanding technical knowledge.

Titles Encouraged to Apply

• CNC Field Service Technician
• CNC Service Technician
• Industrial Field Service Technician
• Machine Tool Service Technician
• CNC Maintenance Technician
• Industrial Maintenance Technician
• Electro-Mechanical Field Service Technician