Field Service Technician
iMPact Business Group
Job Description Our client is seeking a skilled Field Service Technician to install, maintain, troubleshoot, and repair high-precision CNC equipment at customer facilities throughout the United States. This is an excellent opportunity for a hands-on technician who enjoys solving complex mechanical and electrical challenges, working independently, and delivering exceptional customer service. With travel to a variety of manufacturing environments, you'll play a critical role in ensuring customers maximize the performance, reliability, and uptime of their equipment. If you thrive in a technical, customer-facing role and enjoy working with advanced CNC machinery, this opportunity offers a rewarding career with diverse challenges and significant autonomy.
Responsibilities
Responsibilities
- Travel to customer facilities to install, maintain, troubleshoot, and repair CNC equipment.
- Diagnose and repair mechanical, electrical, pneumatic, and hydraulic systems while following OEM specifications.
- Evaluate equipment issues, determine repair requirements, and coordinate necessary replacement parts and materials.
- Perform preventive maintenance services to maximize machine reliability, performance, and equipment lifespan.
- Troubleshoot CNC machine issues using mechanical drawings, electrical schematics, and diagnostic tools.
- Read and interpret ladder logic and assist in diagnosing machine control and electrical system issues.
- Support commissioning, startup, and operational verification of machinery following installation or repair.
- Prepare detailed field service reports documenting work performed, findings, recommendations, and machine status.
- Accurately complete travel, time, and expense reports in accordance with company policies.
- Maintain a professional appearance and provide outstanding customer service while representing the organization at customer sites.
- Maintain a clean driving record and safely operate a company service vehicle.
- Work closely with customers, internal engineering, and service teams to resolve technical issues efficiently.
- Perform additional service and support responsibilities as assigned.
- High school diploma or equivalent required.
- Minimum of 2 years of hands-on experience servicing industrial machinery, manufacturing equipment, or related mechanical systems.
- At least 1 year of electrical troubleshooting experience preferred.
- Experience troubleshooting mechanical, electrical, pneumatic, and hydraulic systems.
- Ability to read and interpret mechanical drawings and electrical schematics.
- Working knowledge of ladder logic for machine diagnostics.
- Experience with FANUC CNC controls (Series 15i or newer) and familiarity with PMC functions is highly desirable.
- Strong understanding of machine tool operation and industrial equipment.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Basic computer proficiency for documentation, reporting, and communication.
- Self-motivated with the ability to work independently while managing multiple service assignments.
- Excellent communication and customer service skills.
- Valid driver's license with a clean driving record.
- Ability and willingness to travel up to 75%.
- Experience servicing CNC grinding machines or other CNC machine tools.
- Background in field service, industrial maintenance, or capital equipment support.
- Experience performing machine installations, commissioning, and customer training.
- Familiarity with preventive maintenance programs and equipment reliability best practices.
- Strong organizational and planning skills for managing travel schedules and customer priorities.
- Commitment to continuous learning and expanding technical knowledge.
- CNC Field Service Technician
- CNC Service Technician
- Industrial Field Service Technician
- Machine Tool Service Technician
- CNC Maintenance Technician
- Industrial Maintenance Technician
- Electro-Mechanical Field Service Technician
Vacancy posted 1 day ago
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